Dispatcher

About Us At Werner Hyundai, we pride ourselves on delivering top-tier customer service and maintaining a high‑performing, efficient service department. Our team thrives on communication, teamwork, and precision — ensuring every customer and technician experience runs smoothly from start to finish. We’re currently seeking a Service Dispatcher to join our dynamic service team. This is a key position responsible for managing the flow of work through the shop, maximizing productivity, and ensuring our customers’ vehicles are serviced efficiently and accurately. Key Responsibilities Assign repair orders to technicians based on skill level, efficiency, and availability Monitor shop workflow to ensure repairs are completed in a timely manner Communicate effectively with Service Advisors, Technicians, and Parts Department Review repair orders for accuracy and completeness Ensure all MPI and video inspection processes are completed properly Track vehicle status and update advisors on progress or delays Maintain a clean and organized dispatch area Support shop leadership in meeting productivity, CSI, and efficiency goals Qualifications Previous experience in automotive service dispatching or shop coordination preferred Strong communication and organizational skills Ability to multitask in a fast‑paced environment Knowledge of repair order flow, warranty processes, and technician time management Familiarity with CDK or similar DMS software a plus Positive attitude and team‑player mindset Schedule: Full-time, Monday–Friday with occasional Saturday rotation #J-18808-Ljbffr