STORE MANAGER

Store Manager – Glen Carbon/EdwardsvilleThe Store Manager is responsible for all staffing, sales, and operations in a Scooter's Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Store Manager exemplifies Scooter's Coffee core values.Essential Duties and ResponsibilitiesEnsure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter's "Amazing" customer service experience • Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipmentInterview, hire, train, and develop staff to demonstrate all company standards in customer experience and operationsProvide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performanceMaintain accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisionsDetermine daily and weekly staffing requirements based on business need and create work schedules accordinglyImplement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operationContribute to store profitability by seeking opportunities to increase sales and by managing expensesMaintain company standards in personal and store sales/performance metricsEncourage and ensure full team participation in both setting store goals and developing action plans to accomplish goalsEnsure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent mannerMaintain daily, weekly, and quarterly financial reportsMaintain final accountability for store operationsQualificationsAbility to effectively teach and lead othersExcellent communication and interpersonal skillsPassion for working with peopleEnergetic, fast-paced, flexible work styleAbility to work cooperatively in a team environmentStrong problem-solving, multi-tasking, and administrativeAbility to anticipate and respond to customer needs2+ years of supervisory experience in a restaurant or retail environment