PDI & Service Center Operations Manager - Coaches

Inside the Role • Manage Daimler Coaches North America PDI (Pre-Delivery Inspection) /Service center as profit center and safeguard performance targets and financial targets • Deliver high quality PDI and services to all customers. Make delivery quality and customer satisfaction #1 objective for all workshop personnel • Lead the workshop staff in managing their daily operations • Comply with Customer Service & Parts policies and procedures • Comply with national and local regulations regarding work safety and environmental protection Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $128,000.00 - $164,000.00 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual variable pay bonus program; eligible for the use of a company vehicle; 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age.; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive health care plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DCNA Manage the planning of the import of Tourrider units with expediters/customs in coordination with DCNA and Daimler Buses/MBT Manage and execute the vehicle pickup at the port Completion of the delivery protocol and reporting to the delivery plant in case of damages, or missing parts/systems Plan and managing PDI inspection after receiving the coaches in the PDI center, check for open campaigns and recalls before coach delivery to the customer Planning, budgeting and managing of the PDI installations of the local retrofits, like 110 volt outlets, wheelchair lift etc. according the guidelines. Manage and document warranty start dates with the different suppliers. Document all retrofits in VeDoc In case of later delivery to the customers, manage coach storage, exercise process (storage protocol) and final internal inspection before delivery to the customer (including check for open campaigns and recalls) Manage and record keeping of all documents of the delivery process (delivery protocol, PDI, warranties for the retrofits…) Maintain active, timely and accurate CRM records (Novis) and inform Aftermarket and Service Partners about the delivery of each coach Co-ordinate resources, (operational and human) schedules, activities and job flow in the PDI center including job scheduling and labor allocation for day to day operations. Define the investment plan (tools, workshop equipment) in close cooperation with the Head of Aftermarket Define local service strategy in order to cope with business challenges and future customer requests Develop the workshop to a center of competence for coach repairs Implement the required IT system for the repair and maintenance processes Monitor budgeting and forecasting of all workshop activities (profit & loss, general and administrative expenses etc.) Drive the achievement of quantitative and qualitative targets; initiate corrective actions where necessary Ensure that coaches are maintained and repaired (incl. roadside assistance, pre-delivery inspections, retrofits etc.) according to Daimler standards Conduct specific studies (profitability, productivity, quality, planning etc.) at the request of CSP management Monitor and report, feedback product quality situation to Head of Aftermarket, creating of technical products reports (TRP) Define and assign tasks to all team members Monitor and communicate individual and team performances/results to team members Assess staffing needs and define the number of technicians required based on actual PDI and service demand Challenge and support staff and identify areas for development and training needs Follow-up and follow-through of all training needs with personnel department Ensure high quality services to all customers Make customer satisfaction #1 objective to all workshop personnel, provide a service that goes above and beyond customers’ expectations Knowledge You Should Bring Bachelor degree and 8 years of relevant experience in automotive, commercial vehicle industry sales or progressive customer service role, is required. 5 years of proven experience in managing a workshop, PDI center or production plant Leadership and management skills, with an ability to motivate others Understanding and ability to explain complex technical product in details Ability to work with people at various levels from shop floor to senior management Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems / skills Problem-solving: able to use critical and creative thinking to identify and resolve issues with products, programs and orders. Time management and organization: master a variety of organization methods, to handle multiple projects at one time and completing tasks efficiently and accurately. High level of personal and professional integrity, honesty and accountability. An attached resume is required. Exceptional Candidates Might Have Independent self-starter, able to master various software platforms with minimal direction. Communication: Must have excellent verbal and written communication skills with strong professional conversation etiquette. Understanding and ability to explain complex product details and processes, act as a consultant to define most suitable configuration options / capabilities and subsequent processes. Previous experience in a Retail Motor Vehicle Dealership business – Car or Truck/Bus CDL with P endorsement a plus German language skills a plus. #LI-Onsite #LI-RR1 Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria. Schedule Type: Onsite At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information This position is not open for Visa sponsorship or to existing Visa holders Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at View phone number on click.appcast.io or toll free View phone number on click.appcast.io. For TTY/TDD enabled call View phone number on click.appcast.io or toll free View phone number on click.appcast.io. SHAPE YOUR FUTURE. CHANGE THE WORLD. Are you ready to join the inspired people who are helping shape the future of commercial vehicle manufacturing? Our employees enjoy lucrative benefits, competitive salaries and the opportunity to work in jobs across many functions—mechanical engineering and electrical engineering, accounting, sales & marketing, IT and more—both within our company and in our offices around the world.