Case Manager

Youthbuild Boston Inc

Roxbury, MA

Job Description
Job Description
This is an active, hands-on role for someone who wants to make a real difference in young people's lives. The Case Manager helps remove barriers for inner-city young adults, primarily ages 18–24, working toward two core goals: helping students earn their high school diploma (or equivalent) and land real-world, paying jobs. Students attend daily, and the Case Manager manages a caseload of around 20, providing consistent day-to-day support including teaching life skills and monitoring students' daily online computer work.
Key Responsibilities:
Daily Student Support
Greet and support students during daily attendance
Teach life skills sessions
Monitor and support students during daily online computer work
Provide daytoday coaching to help students stay on track toward their diploma and career goals
Intake & Orientation
Build and maintain participant files
Coordinate Mental Toughness orientation activities (workshops, trainings, team-building)
Ensure each student has a measurable Individual Service Strategy (ISS) plan within 30 days, using Mass CIS or similar tools to identify career interests and goals
Coaching & Case Management
Manage a caseload of approximately 20 students, coordinating weekly with academic/vocational instructors to support credential attainment
Use trauma-informed, positive communication strategies to help students meet ISS goals
Oversee referrals for legal, housing, health, and family support services
Respond to program inquiries and follow up with prospective BTE/PA students
Qualifications
High school diploma + 7 years' relevant experience with at-risk/diverse young adults, OR
Associate degree in Human Services (or related) + 5 years' experience, OR
Bachelor's degree in Human Services (or related) + 3 years' experience
2–4 years working with diverse young people
Valid driver's license and reliable transportation
Strong Microsoft Office skills Spanish fluency a plus
Strong communication, organizational, and problem-solving skills
Schedule: 7:45 AM–3:45 PM
Physical Requirements
Ability to stand/sit for extended periods, move between floors and offices, bend for filing, and travel locally (by T, car, or foot) for offsite activities and field trips.

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Vacancy posted 3 days ago

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