Customer Support - Maysville

Job Description

This organization provides essential public services that directly impact residents and travelers across the state. Services are delivered statewide through a network of offices and service locations, supporting transportation, licensing, public safety, and related government operations.

The Driver Licensing division is responsible for issuing driver licenses, maintaining driver records, and administering driver safety programs. The division works closely with state and federal agencies and must comply with federal regulations governing identification credential issuance and record keeping, including REAL ID requirements.

To meet growing demand, there is an immediate need for Driver License Credentialing Specialists. The implementation of a new digital license issuance system will require limited travel to service locations throughout the state. This position may provide opportunities for career advancement. Credentialing Specialists may be assigned to a mobile unit and travel to various locations, including manufacturing centers, libraries, correctional facilities, and other sites that require driver licensing services. Overnight travel may be required based on operational needs. Employees will not be expected to use their personal vehicles. Other duties may be assigned as needed.

Position Overview

The primary focus of this role is to learn and apply digital driver license issuance requirements and state and federal regulations, including REAL ID, Commercial Driver License (CDL), and National Driver Register standards. Successful candidates will review and analyze secure documents and personal information submitted by driver license applicants.

Candidates must be able to pass federal fingerprint-based background checks and maintain a professional demeanor when interacting with coworkers and members of the public. Applicants must also maintain an active driving record free of current or pending issues. Driving records may be reviewed periodically.

Physical Requirements

• Must be able to stand for up to 8 hours per day.
• Must be able to sit at a workstation or cubicle for up to 8 hours per day.

Primary Responsibilities / Required Skills

• Strong verbal and written communication skills, both in person and over the phone.
• Self-starter with strong organizational skills and attention to detail.
• Customer service experience supporting both internal and external customers.
• Ability to work effectively in a team environment and assist colleagues as needed.
• Process complex applications by reviewing and validating original supporting documents.
• Demonstrate a high level of accountability, professionalism, and integrity.
• Ability to motivate and positively influence others through enthusiasm and professionalism.
• Strong interpersonal skills and the ability to work with diverse groups of people.
• Professional, supportive, diplomatic, flexible, and responsible approach to work.
• Develop and maintain extensive knowledge of driver licensing laws, regulations, and policies.
• Learn Commercial Driver Licensing laws, regulations, and licensing processes.
• Assist applicants by addressing questions and concerns related to driver licensing services.

Additional Requirements

• Must have and maintain a valid driver's license and a satisfactory driving record.
• A Bachelor's degree is preferred; however, administrative, business, research, and/or clerical experience may be substituted for education on a year-for-year basis.

Job Type & Location

This is a Contract position based out of Maysville, KY.

The pay range for this position is $16.70 - $16.70/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Maysville, KY.

This position is anticipated to close on Oct 24, 2026.

This is a fully onsite position in Maysville,KY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.