Service Supervisor

Service Field SupervisorJohnson Barrow is a leading HVAC manufacturers' representative in the Pacific Northwest, dedicated to helping people succeed by delivering unbiased consultative services and premium quality mechanical equipment. For over 60 years, we have partnered with engineers, contractors, and building owners to design and implement high-performance building systems that balance energy efficiency, operational reliability, and occupant comfort. Our culture is entrepreneurial at its core — we empower our people to think like business owners, act with urgency, and build lasting relationships. Guided by our values, we stand by every project from concept through completion, advocating for our customers every step of the way.The Service Field Supervisor is responsible for leading the daily operations and performance of Field Service Technicians within their assigned division, ensuring work is completed safely, efficiently, and in accordance with company standards and customer expectations. This role provides direct leadership, coaching, scheduling oversight, and technical support to field personnel while promoting a culture of safety, accountability, and continuous improvement. The Service Field Supervisor serves as the primary connection between field staff and service leadership, supporting technician development, resolving operational challenges, maintaining strong customer relationships, and driving consistent execution of service processes to achieve divisional performance goals and exceptional service outcomes.Key ResponsibilitiesProvide leadership, coaching, and accountability for HVAC Field Service Technicians and Lead Service Technicians within the assigned division.Oversee daily field operations to ensure work is performed safely, efficiently, and in accordance with company standards.Coordinate technician scheduling, workforce planning, and resource allocation to meet customer and operational requirements.Monitor team performance, productivity, service quality, and documentation quality to achieve divisional goals.Promote and maintain a strong culture of safety, accountability, and continuous improvement.Support technician development through coaching, performance review, training, goal establishment, and certification efforts.Partner with Lead Service Technicians to identify skill gaps, training needs, and career development opportunities.Conduct safety meetings, field observations, and corrective actions to ensure compliance with company and regulatory standards.Review and maintain tooling, equipment, and service vehicle inventory.Regularly review technician work reports and documentation to ensure timeliness, quality, consistency, and communication improvements.Maintain strong customer relationships by resolving customer concerns and escalated service issues in a timely and professional manner.Identify opportunities to improve operational efficiency, service delivery, and workforce utilization.Collaborate regularly with Service Leadership, Sales, and Administrative teams to maintain strong relationships, open communication channels, and to capture coordination improvement opportunities.Meet and collaborate regularly with Equipment Sales teams to overview upcoming work, strategize on execution, and ensure alignment of goals on a project-to-project basis.Provide hands-on training, technical guidance, and field support to technicians as needed.Perform complex equipment startups, repairs, troubleshooting, and maintenance in situations requiring advanced technical expertise.Serve as a backup field resource during emergency situations, staffing shortages, and high-priority customer events to ensure operational continuity and customer satisfaction.We take quality of life seriously.No 24-hour on-call rotationsNo mandatory weekend workWork with cutting-edge HVAC technology and controlsCompetitive pay with opportunities for growthPerformance-based bonus opportunities linked to individual and company success401K contribution matchingHealth, dental, vision, and life insurance and moreManufacturer TrainingTuition reimbursement and support for certifications and career advancement$600 annual wellness reimbursementFront-loaded paid time offCostco membership reimbursementPaid volunteer time annually and donation matching up to $1,000Stable workload and a team that respects work-life balanceSalary starting at $140K/annual salaryTotal RewardsCompetitive compensation with bonus opportunities tied to individual and company performanceMedical, dental, and vision insuranceHealth savings account (HSA) and flexible spending account (FSA) optionsLife and disability insurance401(k) retirement savings plan with company matchPaid time off (vacation, sick leave, and holidays)Employee assistance program (EAP)Professional development and training opportunitiesTuition reimbursement programVolunteer time and wellness initiativesEEO StatementAt Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people. We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed. We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws. Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive.