Digital Service Technician

Description Built on service. Powered by people. Impact was built with a people‑first approach, investing in great talent, trusting them to do great work, and delivering service clients remember. From a small office technology company, Impact grew into a national managed services provider while remaining privately owned and people‑first. Job Overview Impact Networking specializes in the service and support of Konica, Kyocera, Ricoh, and Hewlett Packard Multi‑Function printing products. We focus exclusively on Digital Equipment and Solutions that position Impact networking ahead of our competitors. Field Service Technicians strive to provide the highest level of customer service while ensuring productive and reliable equipment performance. We offer extensive training through our manufacturers, and we promote and provide ongoing education. Structured service organization with achievable targets, six‑month reviews, and opportunities for raises and promotions based on performance. Responsibilities Provide onsite customer service, field repair, and maintenance of digital office equipment at our customers’ facilities Install, troubleshoot, maintain, and provide preventative maintenance of Digital Imaging devices within a territory Maintain a positive, professional behavior and project a positive and supportive image of self and Impact Networking Route service calls to reach response time goals within the territory Qualifications & Experience High school diploma or equivalent required Previous experience servicing Konica, Kyocera, Ricoh and/or HP Digital Office equipment preferred Strong communication and customer service skills Performance driven, success‑oriented individuals Ability to work on your own and as part of a team Light lifting of at least 50 pounds Valid state driver’s license required Seeking candidates with current or previous experience as: Field Service Technicians, Electronics Technicians, Mechanical Technicians, Computer Technicians, Automotive Technicians, Entry Level Technicians, HVAC Technicians, Robotics Technicians, Printer Technicians, Imaging Technicians, Copier Technicians, ATM Technicians. What Drives Impact Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them. Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life’s too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Compensation The typical base salary for this role is $45,000–$60,000. Actual compensation packages are based on several unique factors, including skill set, experience, training, licensures, certifications, and organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can be discussed with a Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In 5‑year Tiffany & Co. Gift Card, 10‑year Custom Rolex, 20‑year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 paid sick days, 12+ paid holidays, and paid parental leave Development and growth opportunities with ongoing training & continued education reimbursement 401(k) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For more information, visit Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions may involve access to information, technology, software, or technical data subject to U.S. export control laws and regulations, including ITAR and EAR. Individuals in such positions must qualify as a “U.S. Person” or otherwise be eligible to obtain any required government authorizations. #J-18808-Ljbffr Impact Networking, LLC