Community Manager

Responsibilities This position has a LIVE-ON REQUIRMENT. The Community Manager reports to the Director of On-Campus Housing. This position is responsible for assisting with all operational phases of the property to ensure asset preservation and customer satisfaction. Live on site Manage all actions that involve or influence the property Coordinate and oversee building maintenance and repairs Operational budget control and reporting Conduct regular building inspections and prepare reports Respond to requests by building tenants and resolve any issues and problems Prepare weekly/monthly operation/facilities reports Oversee/manage the administrative activity of office staff Provide first-class customer service to residents; provide a clean, safe and well-maintained property, and ensure that all resident requests are handled promptly Promote harmonious relations among residents, staff, personnel and surrounding communities Build a team of highly motivated, skilled and productive individuals who work well with others Select, train, motivate, coach, and counsel on-site personnel Complete annual employee performance evaluations for immediate staff Provide leadership, feedback to partners for resident/community directors and student resident/community advisors Establish effective working relationships with safety and health officials Manage the property’s public relations through positive communication and interaction with residents, parents, college/university officials and the local community Exercise effective risk management; identify and correct potential liability issues, minimize exposure and losses Embrace company goals/ vision relative to resident satisfaction and resident retention to ensure achieved. Know and adhere to all federal, state and local laws, as well as all policies and procedures contained in the Company’s operating manuals or as otherwise communicated (verbally or in writing) Understand and carry out all Company standards, policies and procedures in dealing with owners, clients, residents, employees and contractors Support student residence life staff Investigate resident disturbances, violations and/or complaints; resolve problems in accordance with established regulations Manage resident issues involving needs for mediation and adjudication Manage resident unit transfers as needed Promote an enthusiasm for diversity among residents and staff Qualifications Bachelor’s degree plus prior supervisor experience or three plus years of supervisory experience in a property or housing management position, or an equivalent combination of related education and experience Preferred Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Preferred Manager (Building Owners and Management Association) First Aid/CPR certification or willingness to obtain Real Estate license is desirable Valid driver’s license and current automobile insurance is required Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system and vacuum Computer skills and math ability Accurate typing and record keeping Proficient in Microsoft Word, Excel and Outlook Knowledge of Entrata is desirable Ability to follow through with all necessary paperwork and ensure all deadlines are met Demonstrate a positive, professional and enthusiastic attitude at all times Excellent customer service skills; ability to work with and understand problem solving for both customers and staff Ability to communicate effectively with owners, residents and on-site associates to ensure that any areas of concern are addressed promptly and thoroughly Ability to communicate effectively and professionally while operating in a fast paced environment Excellent skills in the management and motivation of people Ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations Ability to think rationally beyond a specific set of instructions #J-18808-Ljbffr Lancaster Campus