Service Advisor

Job Description

Job Description

Key Responsibilities:

• Answer incoming phone calls and provide excellent customer service.

• Communicate effectively with customers, coworkers, and corporate office personnel.

• Utilize the point-of-sale (POS) system to locate, enter, and process customer orders.

• Assist with logistics, billing inquiries, and account-related questions.

• Support the office team with administrative tasks as needed.

• Maintain accurate and organized records of customer interactions and transactions.

• Uphold company policies, procedures, and safety standards.

Skills / Education / Requirements:

• Must be at least 18 years of age.

• Must pass a pre-employment drug screen.

• High school diploma or GED required.

• Customer service, accounts payable/receivable, or logistics experience preferred but not required.

• Strong verbal and written communication skills.

• Ability to effectively manage multiple tasks in a fast-paced environment.

• Proficient with basic computer skills; POS system experience a plus.

• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Overtime maybe required.

Benefits:

• 401(k)

• 401(k) Matching

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Paid Time Off

Why Join Southern Tire Mart?

• #1 North America Commercial Tire Dealer since 2012

• #1 Truck Retreader in North America since 2007

• #1 Commercial Tire Dealer in the U.S. since 2008

• Best-in-class service on America’s favorite passenger tire brands