Technical Service Representative

Job Description

Job Description

We are seeking a Technical Service Representative to support our sales and engineering teams in preparing accurate quotes and technical documentation for stainless steel chimney exhaust and kitchen grease duct exhaust systems. This role requires strong problem-solving skills, attention to detail, and the ability to interpret architectural and mechanical drawings. The ideal candidate will have experience with AutoCAD and SolidWorks and a solid understanding of mechanical drafting and sheet metal fabrication.

Key Responsibilities:

• Review project specifications, blueprints, and mechanical plans to determine material and design requirements for chimney exhaust and grease duct systems.
• Provide accurate and timely quotations based on customer requirements, material costs, and labor estimates.
• Utilize AutoCAD and SolidWorks to create detailed technical drawings and system layouts.
• Collaborate with the sales team to ensure designs align with customer expectations and code compliance.
• Assist customers, engineers, and contractors with product selection and technical inquiries.
• Maintain a strong understanding of relevant codes and standards, including NFPA 96, UL 1978, and UL 2221 for grease ducts.
• Prepare and update documentation, including installation instructions, submittals, and engineering specifications.
• Work closely with the manufacturing team to ensure feasibility and accuracy of quoted designs.
• Identify cost-saving opportunities in designs without compromising quality or compliance.

Qualifications & Requirements:

• Associate’s or Bachelor’s degree in Mechanical Engineering, Drafting, or a related field (or equivalent experience).
• Experience with AutoCAD and SolidWorks for technical drawing and design.
• Prior experience in estimating, quoting, or mechanical drafting (preferably in stainless steel fabrication or HVAC systems).
• Knowledge of chimney exhaust, grease duct systems, or ventilation products is a plus.
• Strong attention to detail and the ability to analyze complex mechanical drawings.
• Excellent communication and problem-solving skills.
• Ability to manage multiple projects and meet deadlines.
• Familiarity with manufacturing processes, material properties, and sheet metal fabrication.

Preferred Qualifications:

• Experience working in the commercial or industrial HVAC industry .
• Understanding of UL and NFPA regulations related to grease ducts and chimney exhaust systems.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience working with ERP or quoting software.

Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and training opportunities

Pay Scale: $20-$23 based on experience.