Front of HouseService Manager

Our Vision To share the greatest experiences with both our team and our guests. Mike Anderson’s Seafood – Gonzales is hoping to “hook” a Front of House Leader and Manager. We are a family‑run business that has been serving famous South Louisiana cuisine since 1975. Front of House Manager (FHM) The FHM is one of the most important leaders at Mike Anderson’s. The FHM must lead by example, act as an ambassador of our culture and brand, and hold true to our vision every day. The FHM leads and manages the Front of House and Events Service Teams, special occasions, and oversees all restaurant operations except the kitchen. Key Priorities Live true to our vision. Champion Mike Anderson’s culture and brand. Maintain excellence in both guests and team member experiences. Benefits Health insurance Paid vacation Closed holidays (New Year’s Day, Easter, July 4th, Thanksgiving, Christmas) Company‑matched 401(k) up to 4% Phone allowance Meal allowance Annual flu shot Discounted hotel rooms General Responsibilities Organized, results‑oriented, and good at identifying and setting priorities. Ensure the team is aligned with our priorities. Provide support so every person hired feels part of the team. Make sure the team understands they are the communication bridge between our brand and our guests. Encourage, recognize, and promote greatness. Be an excellent communicator—listen constructively, resolve conflict, and actively seek feedback, concerns, and insights. Maximize operational systems for Mike Anderson’s success. Work with the rest of the management team to ensure seamless operations. Team Leadership Excellent manager of people—hire, teach, hold accountable, and retain. Hire individuals with a friendly demeanor who deliver informative and attentive service from greeting to farewell. Ensure effective training programs for all FOH and event positions. Drive our culture, motivate, and engage the team to maximize results. Hold everyone to the highest standard to remain true to our vision. Oversee disciplinary or staffing/human‑resources actions in accordance with company rules and policies. Operational Results Oversee day‑to‑day FOH, Events, and Service operations. Create and maintain great service standards. Hold team members accountable to operational and service standards of excellence. Ensure proper uniform appearance and standards. Systems Maintain Front of House systems. Labor management. Ensure opening and closing procedures are followed. Facilities Ensure the restaurant is organized, clean, and properly maintained. Guest Relationships Maintain a "100% satisfied" mentality. Drive guest satisfaction goals. Exceed guest expectations. Interact with guests, solicit feedback, and build relationships. Financial Results Financial acumen covering budgets, P&L, POS, and cash handling. Review sales and activity reports. Complete required daily reporting accurately and timely. Education High School Diploma or General Education Degree required; College Degree preferred. ServSafe certification. Responsible Vendor Training. Experience 3‑5 years of experience. Demonstrated progressive career responsibilities with prior work experiences similar to this role. Proficient with Microsoft Office and other general computer systems. Candidate Profile Using your voice and exercising a strong presence. Excellent interpersonal skills. High organizational skills. High‑energy, creative, and effective in guest service and sales. Fearless leadership. Delegating responsibility appropriately. Holding others accountable to their responsibilities. Working in a high‑volume, fast‑paced environment. Thinking outside the box. Holding yourself to the highest standards of integrity. Focus on team member and guest satisfaction. Thank you for your interest in Mike Anderson's. We are hoping to meet you soon! #J-18808-Ljbffr