Patient Benefit Representative

$22 - $24 per hour

A-Line Staffing Solutions

Job Description

Patient Benefit Representative

Location: Cary, NC (Hybrid - in office 2 days/week)
Schedule: Monday-Friday, 11:00 AM-8:00 PM
Job Type: Contract (approx. 13 weeks) - potential to convert to FTE
Pay: $22.00-$24.00/hour (W2)

Position Overview

We're hiring a Patient Benefit Representative to support patients and providers by verifying prescription insurance benefits, adjudicating pharmacy claims, and assisting with prior authorization (PA) processes. This role also handles inbound calls related to order status, services, and financial support options.

Key Responsibilities

Verify and enter prescription insurance information by running eligibility checks and adjudicating pharmacy claims
Troubleshoot claim rejections and communicate accurate outcomes to patients
Coordinate and support the prior authorization (PA) process with providers/clinics
Handle inbound calls from patients, physicians, clinics, and other stakeholders regarding order status and support options
Document detailed and accurate notes in patient profiles
Contact patients to schedule medication delivery and collect/payment coordination when needed
Assist with refill coordination and follow-ups to support therapy adherence
Identify and report adverse events (AEs) and product complaints (PCs) per process
Perform other duties as assigned (may vary slightly by team/program)

Qualifications (What we're looking for)

Experience with insurance verification, pharmacy claims adjudication, or reimbursement support (end-to-end reimbursement experience is a strong plus)
Comfortable handling inbound calls and working in a fast-paced, patient-facing environment
Strong documentation skills and attention to detail
Ability to work the required schedule (11:00 AM-8:00 PM)

Benefits

Benefits available to full-time employees after 90 days of employment
401(k) with company match available after 1 year of service

Interested? Apply / Contact:

Austin Faris
A-Line Staffing Solutions
Phone: View phone number on click.appcast.io
Email: View email address on click.appcast.io

Meet Your Recruiter

Austin Faris
Recruiting Assistant

About Cary, NC

Ready to elevate your career? Explore exciting job opportunities in the vibrant area surrounding Cary, North Carolina. Known for its unique blend of southern charm and thriving economy, Cary offers an ideal environment for professional growth and work-life balance. From the serene beauty of William B. Umstead State Park to the cultural richness of the North Carolina Museum of Art, there is no shortage of attractions to explore. Indulge in the region's renowned BBQ joints, catch a performance at the Duke Energy Center for the Performing Arts, or cheer on the Carolina Hurricanes at PNC Arena. Join us in Cary, NC, and discover why this dynamic community is the perfect place to advance your career.

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