Customer Service Representative (Bilingual English/Spanish Required)

Bilingual Customer Service Representative

Port to Port International is seeking a bilingual customer service representative to support our Delaware operations. This position plays a key role in managing customer interactions, processing orders, and ensuring smooth day-to-day operations.

This is a 100 percent onsite position based in New Castle, Delaware.

Fluency in both English and Spanish is required. Candidates must be able to communicate effectively in both languages in a professional work environment. Bilingual candidates only will be considered.

Key Responsibilities:

Provide excellent customer service to clients in both English and Spanish

Respond to customer inquiries, concerns, and requests in a timely and professional manner

Resolve issues effectively while maintaining a high level of customer satisfaction

Process customer orders and ensure all information is accurate and complete

Coordinate shipments and track deliveries, providing updates as needed

Assist with dispatching and scheduling to support daily operations

Maintain accurate records of customer interactions, orders, and documentation

Verify shipping documents and ensure compliance with company procedures

Communicate effectively with internal teams including operations and dispatch

Support billing processes and ensure accuracy of charges when applicable

Qualifications and Experience:

Previous experience in customer service or a related role preferred

Bilingual in English and Spanish required

Strong communication skills, both verbal and written

Excellent problem-solving and multitasking abilities

Ability to work in a fast-paced environment

Strong attention to detail and organizational skills

Proficiency in Microsoft Office including Word, Excel, and Outlook

Reliable, professional, and customer-focused

Compensation and Benefits:

Salary based on experience and qualifications. Competitive compensation offered for candidates with strong customer service experience.

Medical, dental, and vision insurance

Supplemental benefits including Aflac

Paid time off (PTO)

Opportunities for growth and advancement

Supportive and team-oriented work environment