Customer Service Supervisor
$92k - $98kDanaher Corporation Office Usa
Leica Biosystems seeks a Customer Service Supervisor to lead a global care team supporting EMEA and RCIS regions. The role oversees order management, export documentation compliance, and cross-functional coordination to deliver exceptional customer experience in the diagnostics industry.
Responsibilities
- Lead, coach, and develop a global customer care team
- Oversee customer orders, inquiries, complaints, returns, and service requests
- Coordinate export documentation including invoices, certificates, and customs requirements
- Monitor KPIs including order accuracy, response times, customer satisfaction, and SLA performance
- Partner with trade compliance, logistics, and manufacturing to resolve documentation issues
Requirements
- High school diploma/GED plus 8+ years customer service experience including 4+ years supervisory leadership
- Associate or Bachelor's degree with 4+ years customer service and 2+ years supervisory experience
- Strong knowledge of export documentation, customs requirements, and international trade processes
- Proficiency with SAP, SAP S/4HANA, Salesforce CRM or similar ERP systems
- Experience supporting global customers and international export operations
- Medical devices, diagnostics, healthcare or life sciences industry background preferred
- Familiarity with Danaher Business System tools and continuous improvement methodologies a plus
Compensation: $92,000 - $98,000 base, plus bonus/incentive pay eligible
Vacancy posted 10 days ago
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