Front Desk Associate

Benefits:

Health insurance

Paid time off

Training & development

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

About the Role:

Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

Responsibilities:

Greet and check in clients with a warm, professional demeanor

Schedule and manage appointments using spa booking software

Promote and sell spa memberships, packages, and retail products

Handle client inquiries, concerns, and follow-ups with excellent customer service

Process payments and maintain accurate transaction records

Coordinate with massage therapists and estheticians to ensure smooth daily operations

Maintain a clean, organized, and inviting front desk and lobby area

Requirements:

Previous customer service, front desk, or receptionist experience preferred

Strong communication and interpersonal skills

Sales-driven mindset with the ability to meet membership and retail goals

Ability to multitask in a fast-paced spa environment

Proficiency with scheduling software or point-of-sale systems is a plus

Flexible availability including evenings and weekends

Positive, professional attitude and a passion for wellness and hospitality

About Us:

Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.