Registered Client Service Associate

Position Summary Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. Duties and Responsibilities Client Support Provide service coverage for a FA/PWA/team. Support the FA/PWA/team in cultivating and enhancing new and existing client relationships. Execute money‑movement transactions at the request of the client and/or FA/PWA/team. Answer general non‑investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit). Enter profile information or pre‑fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team. Educate or enroll clients in digital tools (e.g., MSOnline, eSign, eAuthorization). Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team. Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance). Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team. Support the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance). Assist FAs/PWAs/teams in delivering against their business plan and client service model. Remain current on all policies, procedures, and new platforms. Participate in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management. Administrative Support Answer inbound phone calls or make outbound calls with updates on service requests (e.g., scheduling follow‑up calls with FAs/PWAs/teams as needed). Manage the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials). Maintain travel itineraries, prepare expense reports and manage the reimbursement process. Assist with general in‑office support functions such as copying, filing and scanning documentation. Prepare and submit expense reports for processing at the direction of the FA/PWA. Education, Experience, Knowledge and Skills High School Diploma/Equivalency; College degree preferred. Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA). Two or more years of industry experience preferred. Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts. Detail oriented with superior organizational skills and ability to prioritize. Advanced Microsoft Office skills (Word, Excel, Outlook, and PowerPoint). Exceptional writing, interpersonal and client service skills. Strong time management skills. Team player with ability to collaborate with others. Ability to work in a fast‑paced, evolving environment. Adaptable and able to multitask. Goal oriented, self‑motivated and results driven. Reports To: Business Service Officer Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). The Firm ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr