Hybrid CX Specialist — FinTech Lending

Upstart is seeking a Customer Experience Specialist in Columbus, OH to serve as the first contact for home lending applicants. You will answer questions, guide early-stage borrowers, and handle escalations with empathy and professionalism. You’ll work from the office at least two days per week, join a supportive team, and help improve how we assist borrowers across channels with a human-centered credit experience. #J-18808-Ljbffr Upstart