Assistant Property Manager - Roving

This position supports various locations in the South Sound area of Western Washington including properties in Olympia, Lacey, University Place, and Fife. Exact placement is determined based on business needs, and there may be occasional stretches to other locations within the area. We offer a consistent $500 monthly driving allowance for the traveling aspect of the position. The schedule is Tuesday through Saturday, 9 AM to 6 PM. Position Summary As an Assistant Property Manager – Roving, you will assist in overseeing the day‑to‑day operations and management of a designated community (or communities) within a given region. You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. You will also work closely with your Property Manager to develop your skills, broaden your responsibilities, and strengthen your ability to assume their role in their absence. What You’ll Be Doing Deliver exceptional service to residents, prospective residents, and internal team members by resolving concerns with professionalism and timely follow‑up while keeping daily operations and workflows running smoothly. Oversee the collection of rent and ancillary fees, serving as the on‑site subject‑matter expert in delinquency management, including monitoring aging balances, initiating and following up on collection efforts, and ensuring adherence to company policy and local compliance requirements. Support the recording and reporting of financial data alongside your manager, deepening your understanding of property financials—operating budget awareness, expense tracking, and the impact of financial decisions on overall community performance. Draft and distribute resident communications, including notices and community‑wide announcements, ensuring residents are informed and messaging is timely, clear, and consistent with housing compliance and company standards. Serve as the acting Property Manager in the Property Manager’s absence, assuming full on‑site responsibility including resident and vendor escalations, weekly and monthly reporting, and overall community operations. Maintain compliance with Fair Housing regulations and all applicable state and federal laws, ensuring consistent and equitable practices across leasing, resident relations, and operational functions. Manage the full leasing cycle from initial inquiry through move‑in, including conducting tours, processing applications, preparing lease documents, and ensuring a smooth and welcoming experience for incoming residents. Support sales and marketing efforts by keeping online advertising accurate, ensuring unit availability and pricing reflect current market conditions. Conduct regular property walks to assess and maintain curb appeal, common areas, and overall community presentation; identify any needs or concerns and communicate with the Maintenance team. Inspect apartment homes after move‑outs and prior to move‑ins to ensure compliance with company standards. Partner with maintenance staff to ensure timely completion of work orders and communication surrounding make‑ready statuses. Adhere to all safety procedures and promptly report any potential safety hazards. Travel to various sites to perform work based on business needs. Perform other duties as assigned based on business needs. Education and Qualifications 2+ years of experience in leasing, sales, hospitality, or customer service is required; property management experience is highly preferred. A high school diploma or equivalent (GED) is required. An associate or bachelor’s degree is a plus. Knowledge of apartment management laws and regulations at the federal, state, and local levels is highly preferred. Excellent communication and interpersonal skills, including professional verbal, written, and face‑to‑face communication. Ability to navigate difficult conversations with professionalism and composure, effectively de‑escalating conflict and working toward resolution. Demonstrated ability to adapt communication style and approach when working with a diverse range of personalities from a team and customer perspective. Strong attention to detail and a commitment to maintaining high standards operationally and professionally. Proficiency in computer and technology skills, including Microsoft Office, with the ability to quickly learn and adapt to new software systems and tools. Bilingualism in English and Spanish is a plus. Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service. Must hold and maintain a valid driver’s license, reliable transportation, and be able to travel to various locations within your area. Must be able to work on‑site; this position is not eligible for remote work. Compensation The compensation for this position is $25 to $29 per hour (depending on experience) plus a $500 monthly driving allowance. In addition to the base pay, this role offers performance‑driven bonuses. Exact compensation may vary based on skills, experience, and location. Benefits Medical, dental, and vision insurance coverage. Health savings account. 401(k) with a 4% company match. 30% employee rental discount, based on availability. Mileage stipend or reimbursement for traveling positions. Education reimbursement program. Paid time off—vacation, sick, paid holidays, birthday holiday, service day, and health & wellness day. Exciting growth and development opportunities. Physical Requirements Perform work in a professional office environment. Use standard office equipment such as computers, phones, photocopiers, and fax machines. Regularly sit and move about various work environments to train, monitor and ensure compliance with company requirements. Walk the property (or properties) regularly, including climbing stairs, to show apartment homes and amenities to prospective residents. Possibly stand for extended periods and move throughout the community in various weather conditions. Verbally communicate with employees, co‑workers, and customers in person, virtually, and by phone. Lift, push, and pull up to 25 pounds. Travel to various work sites that may require overnight stays, flights, and/or prolonged travel in a vehicle. The above statements describe the general nature and level of requirements for the work performed by associates assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. EEO Statement 11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. You must be able to pass a criminal and driving background check as well as a drug screen. A positive Marijuana/THC result does not disqualify candidates in states where it is legal. #J-18808-Ljbffr