Deployment Technician

Overview Role : Deployment Tech - Project Analyst - Mobile Device Location : Onsite in Bloomington, MN Duration : ASAP - 12/31/2026 Rate : $20.68/hour W2 JOB SUMMARY The client is looking for a hands-on, self-motivated Mobile Device IT technician to join their team. This role will support their end users by deploying new hardware, assisting with phone upgrades, and helping them execute IT projects across their metro-area locations. The right candidate enjoys working independently, solving problems on the fly, and getting devices into the hands of users with minimal disruption. This is a great opportunity for someone early in their IT career who’s looking to gain enterprise-level experience. RELATIONSHIPS Supervisory – Assistant Director, Client Services Organizational – Frequent contact with internal staff, business departments, and IT technical teams External Business – Infrequent contact with vendors. JOB DUTIES Replacing client-issued Apple phones and iPads at the various client sites in the Twin Cities Metro area Installing and configuring software, including reinstallation of licensed applications on replacement devices. Enroll phones in JAMF MDM and assist with issues with syncing Assist customers with backing up their data to the cloud and syncing back to replacement devices. Supporting Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch as needed. Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs. Assisting customers in navigating the basics of their new devices be it Apple or Windows based on current OS. Updating asset records in ServiceNow and helping to retire old equipment from our systems. Following documented processes and offering suggestions when you see room for improvement. Supporting Operational and Capital project rollouts and refresh efforts across all locations. Installing large format displays, headless computer systems, or automation systems in internal environments Partnering with the IT team and various departments to deploy standard hardware configurations for Operating or Capital efforts. Other duties as required by the Supervisor, Project Leader, or Senior Client Services Analyst. COMPETENCIES Customer Focus - Building strong customer relationships and delivering customer-centric solutions Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous Improvement Ensures Accountability – Holding self and others accountable to meet commitments Collaborates - Building partnerships and working collaboratively with others to meet shared objectives Values Differences - Recognizing the value that different perspectives and cultures bring to an organization Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Courage - Stepping up to address difficult issues, saying what needs to be said Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels MINIMUM REQUIREMENTS 1–3 years of experience in IT support, hardware deployment, or a related role. Experience with Apple Business Manager and JAMF Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word). Experience with ServiceNow or other ITSM tools for asset tracking and updates. Able to work independently and manage your time across multiple sites. Strong communication skills—you’ll be working directly with end users. Valid driver’s license and reliable transportation to travel between facilities. Ability to lift 25-50 lbs. on occasion. Sitting and standing for long periods of time. Ability to work in dusty and dimly lit spaces for hours at a time. DESIRABLE REQUIREMENTS Experience with Windows 11 migration or refresh projects. Familiarity with BrightSign, media players, or headless computer upgrades. Exposure to airport systems or working in a regulated environment. Knowledge of Power BI or PowerPoint. Recent grads or former interns looking to grow in an enterprise IT environment are encouraged to apply. This is a fully onsite role. You’ll be working at various locations throughout the Twin Cities metro area. Standard business hours apply, but some flexibility may be needed depending on project timelines. Business Casual attire required. #J-18808-Ljbffr