Customer Service Rep

Customer Service Rep Remote

The contract is 100% remote but the goal is to convert and FTEs must be hybrid. So will only consider candidates who are hybrid to one of the below locations: Clayton, MO; White Plains, NY; NYC; Dallas, TX; Madison, WI; and Wilmington, DE. The hybrid office location is required on resume to be considered 8:30am - 5pm CST but flexible a bit in each direction 6 months--potential to convert 40 hours per week with potential for OT when needed

Summary:

• Assist customer-facing team to deliver prompt, convenient, and professional customer service to assigned clients.
• Assist team with back-end tasks, such as invoicing, sending data requests, and following up with clients.
• Proactively manage order process.

Responsibilities:

• Deliver prompt and professional customer service to assigned clients.
• Assist with back-end tasks including invoicing and data requests.
• Follow up with clients to ensure satisfaction and resolve issues.
• Manage order processes proactively.

Requirements:

• A minimum of one year of business-to-business (B2B) client/customer service experience.
• Ability to absorb product knowledge quickly and apply it to client needs.
• Strong analytical skills, along with excellent organizational, time management, and multitasking skills.
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.

Preferred Skills:

• Experience in a hybrid work environment near one of the following locations: Clayton, MO; White Plains, NY; NYC; Dallas, TX; Madison, WI; Wilmington, DE.
• Flexibility with working hours, ideally between 8:30am - 5pm CST.