Sr Manager, Service Solutions

Senior Manager position overseeing strategic service solutions and account management for high-value clients. Responsibilities include driving business growth through partnership leadership, managing client portfolios across multiple service lines, and delivering performance improvements in a matrix environment.

Responsibilities

• Lead all aspects of customer partnerships including targets, results, and business continuity planning
• Manage governance programs for client portfolios across multiple service lines and asset management
• Monitor key performance indicators measuring relationship health and operational performance
• Resolve issues proactively by coordinating communications between internal and client executives
• Drive improvement initiatives and ensure contract compliance while promoting site harmonization

Requirements

• Bachelor's degree required, preferably in scientific or business field; MBA preferred
• Minimum 8-10 years supervisory or leadership experience
• Proficiency in P&L management and financial forecasting
• Strong negotiation and communication skills with ability to influence across matrix organization
• Experience in pharmaceutical or comparable industry preferred
• Leadership capability to coach, motivate, and manage large employee groups