Account Manager

At MacDonald-Miller Facility Solutions (MacMiller) we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1,600 employees across 14 offices, there is a breadth and variety of work to keep you engaged and inspired. We enjoy a well-respected history of exceeding our customers' expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: New construction – Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies Service – Scheduled preventive maintenance ensuring tenant comfort, and 24/7 emergency response Building performance – Controlsystems, fault detection, energy services and remote monitoring People love to work at MacDonald-Miller, and it's because we all share the same core culture values: Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments. Safety – Everyone deserves a safe workplace. Safety is more than hard hats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families. Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting. Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves. Fun! – Take the work seriously, but never take ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both. Account Manager This is where you come in. We're looking for an Account Manager to meet with identified Healthcare customers on an assigned cadence to review, enhance and/or identify opportunities. You will act as a point of contact with existing customers to answer queries, increase client satisfaction and address clients' needs while providing education on the services we offer. In return for achieving aggressive goals, you'll get rewarded with more to own, a ton of growth opportunities, and more freedom than you've probably ever had. Top deliverables in the first year to be a hero Consult with customers to develop goals and success criteria and a strategy to convey value that leads to sales renewals and upselling opportunities Communicate and identify all the services MacDonald-Miller has to offer at an established building to facility managers, property managers, building owners and business owners Collaborate with sales team to identify and grow opportunities within a building or account Ensure CRM is updated and that you provide timely and successful delivery of solutions according to customer needs and objectives The Account Manager role reports to Pat Cabe – Director of Healthcare Sales on a collaborative team working on a variety of projects and initiatives to support our growing business. This highly visible role interacts with all levels and functions within the organization. Your Background What kind of person will thrive in this role? You should have A track record of understanding of Mechanical Systems and how they operate Expertise leveraging a deep understanding of HVAC and plumbing systems in medical and critical environments to explain services to existing clients College degree and/or 5+ years of relevant work experience – Past Mechanical experience is a plus Solid understanding of customer relationship management software and MS Office & Excel And everyone you work with should describe you as Highly collaborative with strong communication skills Passionate with a can‑do attitude Self‑Motivated with tons of initiative A top tier problem solver And you should be motivated by Being a key source of knowledge and an integral part of the continued service with our existing client base. Empowering yourself to learn how to do something. If you need a ton of handholding or a micro‑manager boss, this is not the place for you Working in a lean, results‑oriented environment, where you'll be expected to do more, take on more, and achieve more every year Having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel Compensation Base rate of $75,000–$90,000. MacDonald-Miller Facility Solutions presently provides employee coverage for 401(k) retirement plan including Company matching. Vacation and Sick Compensation (PTO), and Holiday Pay. Disability income protection including short term and long-term disability. Employee and dependent life insurance. Wellness Program. Employee Assistance Program. Where you will work Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities – not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access. MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr MacDonald-Miller