Residences Intern (Summer 2027)

Residences Intern At Four Seasons Hotel Minneapolis

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Residences Intern to join our talented team in Summer 2027! Start your career journey with Four Seasons Hotel Minneapolis Private Residences where we foster connection, celebrate character, and develop craftsmanship. As an Intern, you'll join a uniquely talented team dedicated to supporting your growth and helping you do your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River, or two-time James Beard Award-winning native Minnesotan chef, discover why your future starts here.

Application requirements:

• Applicants are required to upload a copy of their resume; a supplemental statement (one paragraph max.) expressing their interest in a Four Seasons internship is not required, but highly preferred
• Applicants must be currently enrolled in undergraduate/graduate school
• Applicants must have valid work authorization for the U.S.

About the Internship:

Department: Private Residences

Approximate Service Dates: May 2027 August 2027

Scheduled hours: Full-Time, 40 hours/week, Eight-to-Ten hour shifts scheduled days and times may vary based on need; open availability required Monday-Sunday

What you will do:

Operating from the Residential Lobby, the Residences Intern will respond to a wide variety of homeowner requests by accurately assessing the resident's needs and inquiries; offer personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons' policies. Responsibilities include but are not limited to:

• Handle all resident interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Respond to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.
• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinate with Valet parking staff the retrieval of resident's vehicles.
• Manage and provide access to the building(s) and units with all vendor/contractor/homeowners' service providers and visitors, after previous authorization received, assist with vendor/contractor scheduling, verify identity and provide appropriate residence access for vendor/contractors and homeowners' service providers. Control entry doors and elevator/lift access.
• Ensure that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.

What you bring:

• A minimum three months of working experience in hospitality or customer service industry preferred
• Educational studies toward a degree in Hospitality, Property Management, or related field preferred
• Strong written and verbal communication skills in the English language
• Working knowledge of and ability to operate technology and computer systems
• A genuine passion for hospitality and desire to be the best!

What we offer:

We care for our Interns through competitive compensation packages, opportunities for career development and hands-on learning, and the following rewards in support of their work-life balance:

• Wage: $23.07 per hour
• Parking discount
• Staff lounge and cafeteria space with city view
• Daily meals inspired by award-winning chefs
• 401(k) retirement plan
• Complimentary uniforms and uniform care (if applicable)

Thank you for your interest in spending your Summer 2027 at Four Seasons Hotel Minneapolis. We look forward to receiving your application!