Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director, Infrastructure & Site Reliability Engineering

Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Director, Infrastructure & Site Reliability Engineering

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Are you a visionary leader who thrives on driving transformation in complex infrastructure environments? Do you excel at building high-performing teams, fostering innovation, and aligning technology with business outcomes? The Distributed Platform Operations team is seeking a Director of Site Reliability Engineering (SRE) to lead strategic initiatives that ensure the reliability, scalability, and performance of our VMware and Oracle Linux platforms.
This role is ideal for a seasoned leader who combines deep technical expertise with a passion for operational excellence, automation, and cross-functional collaboration.

Key Responsibilities

• Define and execute the strategic roadmap for Site Reliability Engineering across distributed platforms.
• Lead modernization efforts including hardware lifecycle management, virtualization upgrades, and infrastructure optimization.
• Champion a culture of automation, resilience, and continuous improvement.
• Build, mentor, and scale a high-impact SRE organization with a focus on technical excellence and career development.
• Establish clear objectives, performance metrics, and development plans for team members.
• Promote knowledge sharing and operational maturity through documentation and onboarding programs.
• Oversee the health and performance of VMware clusters, ESXi hosts, and Oracle Linux environments.
• Ensure robust disaster recovery and high availability strategies are in place and tested.
• Drive incident management and root cause analysis for critical infrastructure issues.
• Lead the adoption of Infrastructure-as-Code and automation frameworks using tools like Chef, Ansible, PowerCLI, Python, and Jenkins.
• Reduce operational toil through scalable automation and self-healing systems.
• Align engineering practices with DevOps principles and agile methodologies.
• Architect observability solutions using Prometheus, Grafana, Splunk, and Dynatrace.
• Define and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets.
• Optimize alerting and telemetry to support proactive incident response.
• Ensure infrastructure compliance with security baselines, OS configurations, and regulatory standards.
• Collaborate with InfoSec and audit teams to maintain a secure and compliant environment.
• Partner with application, network, and storage teams to align infrastructure capabilities with business needs.
• Communicate technical strategies, upgrade plans, and operational impacts to executive stakeholders.
• Influence enterprise architecture and platform engineering decisions.

All about you

• 10+ years in Infrastructure, SRE, or Platform Engineering, with 5+ years in leadership roles
• Strong expertise in VMware (ESXi, clusters) and Linux (preferably Oracle Linux)
• Proven experience driving large-scale infrastructure modernization and automation initiatives
• Hands-on experience with IaC and automation (e.g., Ansible, Chef, Python, Jenkins)
• Solid understanding of SRE practices (SLOs, SLIs, error budgets, incident management)
• Experience with observability tools (e.g., Prometheus, Grafana, Splunk, Dynatrace)
• Strong knowledge of high availability, disaster recovery, and enterprise-scale infrastructure
• Excellent leadership, stakeholder management, and executive communication skills Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Director, Infrastructure & Site Reliability Engineering in Mexico vacancy
  •  ...001), Mexico, Ciudad de Mexico, Ciudad de Mexico Lead Site Reliability Engineer We're building a Site Reliability Engineering center...  ...SOX and PCI-DSS requirements. You'll work across hybrid infrastructure (on-prem data centers and AWS), partner closely with UK-based... 
    Suggested
    Internship
    Local area

    Capital One

    Mexico
    10 days ago
  •  ...realize their greatest potential. Title and Summary Lead Site Reliability Engineer Title and Summary Lead Site Reliability Engineer...  ...enterprise platforms, tooling, operational practices, and cloud infrastructure that support the next generation of AI capabilities... 
    Suggested
    Full time
    Worldwide

    Mastercard

    Mexico
    21 days ago
  •  ...realize their greatest potential. Title and Summary Lead Site Reliability Engineer Mastercard is a global technology company in the...  ...Advanced knowledge of web applications and distributed systems infrastructure and architecture. Excellent verbal and written... 
    Suggested
    Full time
    Worldwide

    Mastercard

    Mexico
    10 days ago
  •  ...Ciudad de Mexico, Ciudad de Mexico Principal Associate (Site Reliability Engineering) We're building a Site Reliability Engineering...  ...Environment You'll work across hybrid on-prem and cloud infrastructure supporting real-time and batch financial transaction... 
    Suggested
    Internship
    Local area

    Capital One

    Mexico
    7 days ago
  •  ...demonstrated impact. Success in this role requires enough software engineering exposure to follow technical discussions and ensure SE Guild...  ...tools and existing systems to reduce churn, improve reliability, increase visibility, and shorten turnaround times. All about... 
    Suggested
    Full time
    Worldwide
    Shift work

    Mastercard

    Mexico
    14 days ago
  •  ...Mexico, Ciudad de Mexico, Ciudad de Mexico Sr. Manager Software Engineering (Individual Contributor) Do you love building and...  ...educational tools or other information available through this site. Capital One Financial is made up of several different entities... 
    Local area

    Capital One

    Mexico
    18 days ago
  •  ...governments realize their greatest potential. Title and Summary Director, Software Engineering Overview The CNPF Data & AI organization is looking...  ...translate emerging AI and agentic concepts into secure, reliable, observable, and production-grade systems, while also... 
    Full time
    Worldwide

    Mastercard

    Mexico
    14 days ago
  •  ...Ciudad de Mexico, Ciudad de Mexico Director, Software Engineering Capital One is seeking a...  ...responsible for managing the cloud infrastructure of our critical platform and the underlying...  ...~7+ years of experience with Site Reliability Engineering (SRE) At Capital... 
    Local area

    Capital One

    Mexico
    20 days ago
  •  ...01), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Director, Software Engineering Capital One is seeking an experienced software engineering...  ...Engineering , to help us build and grow our Technology Site in Mexico City. Based in Mexico City, the Senior Director... 
    Local area
    Shift work

    Capital One

    Mexico
    17 days ago
  •  ...implementation and management of applications, infrastructure and connectivity. We are one of the...  ...locally to NTT DATA offices or client sites. This ensures we can provide timely...  ...for a strong, hands-on Senior Site Reliability Engineer to support and improve cloud... 
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Mexico
    a month ago
  •  ...Ciudad de Mexico, Ciudad de Mexico Senior Manager, Software Engineering (People Leader) At Capital One, we respect individual differences...  ...educational tools or other information available through this site. Capital One Financial is made up of several different... 
    Local area

    Capital One

    Mexico
    17 days ago
  •  ...greatest potential. Title and Summary Senior Cloud Platform Engineer Mastercard is a global technology company in the payments...  ...Cloud Platform Engineers are engaged in the project lifecycle as infrastructure is designed and ultimately inherit responsibility of the new... 
    Full time
    Worldwide
    Weekend work

    Mastercard

    Mexico
    21 days ago
  • Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization...
    Full time

    MUFG Bank, Ltd.

    Mexico
    15 days ago
  •  ..., Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Software Engineer - Full Stack Do you love building and pioneering in the technology...  ..., educational tools or other information available through this site. Capital One Financial is made up of several different... 
    Internship
    Local area

    Capital One

    Mexico
    19 days ago
  •  ...Project Managers, Technical Leads, and engineering teams to ensure effective execution....  ...of the world's leading AI and digital infrastructure providers, with unmatched capabilities...  ...locally to NTT DATA offices or client sites. This ensures we can provide timely and... 
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Mexico
    14 days ago
  •  ...realize their greatest potential. Title and Summary Java Software Engineer Mastercard is a global technology company in the payments...  ...while maintaining Mastercard's high standards for security, reliability, and performance. The ideal candidate combines strong... 
    Full time
    Worldwide

    Mastercard

    Mexico
    14 days ago
  •  ...currently seeking a DevOps Engineer to join our team in Mexico,...  ...automated platforms that enable reliable, secure, and scalable...  ...role in CI/CD implementation, infrastructure automation, environment management...  ...NTT DATA offices or client sites. This ensures we can provide... 
    Work at office
    Remote work
    Flexible hours
    Shift work

    NTT DATA, Inc.

    Mexico
    6 days ago
  •  ...positions - 1 Location : Mexico City Salary Range upto 60k Monthly Key Requirements: #5+ years of hands-on software engineering of low-latency or real-time systems. # Core Java with microservices, specifically designing and building Low latency systems... 
    Full time

    Gennte Technologies

    Mexico
    2 days ago
  •  ...Service Desk Manager reports to the Clinical Service Desk Delivery Director.  Role Responsibilities Directs the efforts of others in...  ...a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family... 
    Work experience placement
    Work at office
    Flexible hours

    NTT DATA, Inc.

    Mexico
    21 days ago
  •  ...in Guadalajara, Jalisco (MX-JAL), Mexico (MX). SRE – Site Reliability Engineer We are currently seeking a Site Reliability Engineer to...  ...innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-... 
    Work at office
    Remote work
    Monday to Friday
    Flexible hours
    Shift work
    Rotating shift

    NTT DATA, Inc.

    Mexico
    a month ago
  • Software Development Specialist Desarrollador Full Stack Senior con fuerte inclinación y dominio en arquitecturas BackEnd y bases de datos relacionales (SQL), pero con la capacidad técnica de liderar y optimizar la interfaz de usuario en el FrontEnd utilizando Angular...

    NTT DATA, Inc.

    Mexico
    7 days ago
  •  ...innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI,...  ...Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support... 
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Mexico
    a month ago
  •  ...Senior Java Full Stack Engineer AI Agent Development+ GCP Location: Mexico (Remote) Cloud: Google Cloud Platform (GCP) Required Skills: Strong hands-on experience in Java, Spring Boot, Angular 16+, and TypeScript. Experience building REST... 
    Temporary work
    Remote work

    Noblesoft Technologies

    Mexico
    2 days ago
  •  ...guidance from the Tech Lead and senior engineers. Write and maintain automated tests...  ...of the world's leading AI and digital infrastructure providers, with unmatched capabilities...  ...locally to NTT DATA offices or client sites. This ensures we can provide timely and... 
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Mexico
    14 days ago
  •  ...business continuity strategies. Collaborate with DevOps, Infrastructure, Security, and Application teams. Drive cloud automation...  ...experience in Cloud Infrastructure, Architecture, or Cloud Engineering. ~ Professional Google Cloud Architect Certification (required... 
    Remote work

    NTT DATA, Inc.

    Mexico
    more than 2 months ago
  •  ...are currently seeking a Cloud Migration Engineer to join our team in Guadalajara, Jalisco...  ...collaborate effectively with application, infrastructure, and platform teams to execute...  ...hire locally to NTT DATA offices or client sites. This ensures we can provide timely and... 
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Mexico
    more than 2 months ago
  •  ...seeking a Application Support Engineer to join our team in Mexico...  ...resolution, improved operational reliability, and strong service outcomes...  ...escalate to L3/engineering/infrastructure with clear diagnostics,...  ...NTT DATA offices or client sites. This ensures we can provide... 
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Mexico
    28 days ago
  •  ..., extend existing components, and implement new components from design specs (Figma), with guidance from the Tech Lead and senior engineers. Write and maintain automated tests (unit, integration, visual regression) for shared components. Participate in code review... 

    NTT DATA, Inc.

    Mexico
    14 days ago
  •  ...meaningful impact is rewarded. We are looking for an experienced Infrastructure Manager to lead infrastructure operations, security...  ...environment. This role is responsible for ensuring the reliability, security, and scalability of critical infrastructure services... 
    Full time
    Local area

    MUFG Bank, Ltd.

    Mexico
    15 days ago
  •  ...Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Director, Business Development - Global Payments Network The...  ..., educational tools or other information available through this site. Capital One Financial is made up of several different entities... 
    Contract work
    Local area

    Capital One

    Mexico
    a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Infrastructure & Site Reliability Engineering. Be the first to apply!