EVS Shift Supervisor

Housekeeping Supervisor

Essential functions and responsibilities include the following. Other duties may be assigned:

• Oversee operations of housekeeping including the cleaning of the casino, public access areas and catering/banquet rooms on an assigned shift.
• Assist with instruction and training of EVS staff.
• Maintain exceedingly high standards of cleanliness and sanitation.
• Monitor areas to ensure proper appearance of facilities is maintained through use of checklists and visual inspections.
• Monitor inventory/supplies and recommend purchase of supplies to supervisor.
• Perform EVS duties along with staff as deemed necessary.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors and staff.
• Assist in other projects, as required.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Inform supervisor as necessary.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Hours are determined by 24-hour schedule.
• Shall be responsible to maintain absolute confidentiality and integrity with all written and oral information regarding tribal and casino operations, management, and staff.
• Maintain department and administrative records and files and generate correspondence and requested reports.
• Maintain inventory of department office supplies and requisition items on a weekly basis or when needed.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environmental with supervisors and staff.
• Answer appropriate telephones.
• Take detailed and accurate messages and take initiative to solve problems or provide requested information.
• Receive, open and distribute incoming mail as directed.
• Research information to answer or respond to mail and/or correspondence.
• Schedule meetings when directed.
• Ensure all participants are notified, equipment requirements identified and scheduled, and other amenities furnished as required.
• Shall assist the department managers as needed.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Assist in other duties and projects as assigned.
• Outstanding example of and a credit to Downstream Casino Resort.

Qualifications/Requirements:

• To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education/Experience: Must be a minimum of 18 years of age or older upon employment. High School diploma or equivalent required. Minimum of one (1) year experience in the field of environmental services. Minimum one (1) year of supervisory experience preferred. Must be familiar with proper use of all cleaning equipment and chemicals. Proficient computer skills preferred.
• Language Skills and Reasoning Ability: Must possess excellent communication skills. Ability to write routine correspondence and to speak effectively to the public, employees and customers. Ability to define problems, collect data, establish facts and draw valid conclusions. Must have the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. Adequate manual dexterity to operate cleaning equipment. Occasionally lifts/moves over 25 pounds of cleaning equipment. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals. Employee must work with cleaning chemicals, and must be able to properly dilute, use and insure their safety, as well as other who come in contact with chemicals. Occasional travel is required. Must be able to climb and descend ladders. Must be able to stand, walk, and move through all areas of the casino. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Other: Must be able to be approved for and maintain a valid non-gaming license. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. Work nights, weekends and holidays as required. Employment is contingent upon a favorable outcome of a background investigation and drug screening. Preference in filling vacancies is given to qualified member of the Downstream Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act (25 USC 472). The Downstream Nation of Indians and the Downstream Casino Resort also committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation. The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply. Under Downstream Casino Resort employment, the duties described in this job description will also be performed for other Quapaw Nation owned business enterprises as needed, including, but not limited to, LLC enterprises, Quapaw Casino, and the Quapaw Nation business office.