Patient Administrative Lead - Sleep Center

Facility *National Jewish Health - Main Campus Department Sleep Lab Schedule - Shift - Hours Full Time - Day Shift: Monday - Friday National Jewish Health is seeking an Administrative Lead to support the daily operations of its nationally recognized Sleep Center. This role serves as a key resource for administrative staff and sleep clinicians, helping ensure an exceptional patient experience through efficient referral processing, authorization management, scheduling, and coordination of sleep services. The Sleep Center Administrative Lead combines strong organizational skills with a collaborative leadership approach to support operational excellence and high-quality patient care. Key Responsibilities: Serve as a lead resource for administrative staff, providing guidance, training, and ongoing support. Coordinate and monitor referral processing, insurance authorizations, and scheduling activities to ensure timely patient access to care. Support onboarding and training of new team members while assisting with the continued development of current staff. Partner with Sleep Center leadership to implement and improve departmental policies, procedures, and workflows. Ensure accuracy and quality in scheduling, documentation, sleep study interpretation processing, and charge entry activities. Identify opportunities to improve efficiency, optimize system utilization, and enhance operational performance. Collaborate closely with physicians, sleep technologists, and administrative team members to support seamless clinic operations. At National Jewish Health, the nation's leading respiratory hospital, employees are part of a collaborative team dedicated to clinical excellence, innovation, and patient-centered care. This position offers the opportunity to make a meaningful impact on the patient experience while supporting a specialized sleep medicine program and helping drive operational success within a dynamic healthcare environment. Position Summary To assist the Sleep Center Director in the proper operation of the sleep clinic and provide administrative direction and training to administrative support staff in processing referrals, obtaining authorizations, scheduling sleep services and support for the sleep clinicians. Leads the work of co-workers providing effective communication, direction, guidance and resources as appropriate. Provides ongoing training of current staff, as well as, training and evaluation of new hires. Assists in the development and implementation of policies and procedures. Monitors quality and timeliness of completion for referral processing and obtaining appropriate authorization for sleep services. Monitors the accuracy of scheduling of sleep services, taking any necessary steps for improvement or instruction. Processes the dictated sleep study interpretations for final review and signature. Faxes signed report to correct ordering physician. Completes charge entry for the sleep study interpretation and discharges the Affinity account to include working billing reports. Keeps abreast of systems application upgrades and opportunities for implementing efficiencies and/or accuracies for referral processing and scheduling of sleep services. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health. Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs. Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments. Supervisory or Managerial Responsibility None Travel None Core Values Be available to work as scheduled and report to work on time. Be willing to accept supervision and work well with others. Be well groomed, appropriately for your role and wear ID Badge visibly. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. Wears appropriate PPE as outlined by the infection control policies and procedures. Demonstrates compliance with all state, federal and all other regulatory agency requirements. Minimum Qualifications Education: High school Diploma or equivalent preferred. Some college course work preferred. Work Experience: A minimum of 3 years of recent and related experience required. Special Training, Certification or Licensure:None Salary Range: $22.76 - $30.10 Anticipated Application Deadline: 2026-10-09 Benefits At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families. Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans. Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations. Dental & Vision Plans: Coverage effective the first of the month after hire. Retirement Savings: 403(b) plan with employer contributions after two years. Wellness Incentives: Earn up to $200 annually for preventive health activities. Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees. Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution. Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer. Disability & Life Insurance: Employer-paid plans and optional buy-up choices. Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts: Savings on local services, insurance, and RTD bus passes. National Jewish Health Human Resources 1400 Jackson St Denver, CO 80206 View phone number on click.appcast.io View email address on click.appcast.io National Jewish Health is a non-profit, non-sectarian institution and is a longstanding cornerstone in the Denver healthcare community. National Jewish Health seeks to attract the best-qualified candidates who support the mission, vision and values of the Institution. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. We are a tobacco and fragrance-free environment. #J-18808-Ljbffr National Jewish Health