Operations Supervisor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions Management: Work effectively with store management and store crews; supervise the store’s crew through assigning, directing, and following up on all activities. Effective communication: Communicate information to and from store management and crews. Customer Service: Assist customers with their questions, problems, and complaints; promote a CVS customer service culture by greeting, offering help, and thanking customers; handle all customer relations issues in accordance with company policy and promote a positive shopping experience. Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations). Maintain customer/patient confidentiality. Merchandise/Presentation: Price merchandise; stock shelves; support the planning, execution of displays, signage, and inventory of weekly, promotional, and seasonal merchandise; support the planning, execution, and maintenance of off-shelf merchandise. Required Qualifications Deductive reasoning ability, analytical skills, and computer skills. Advanced communication skills, supervision, and influencing skills. Ability to work a full‑time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise. Preferred Qualifications Experience as a retail supervisor. Education High School Diploma or Equivalent (Preferred but not required). Work Information Anticipated Weekly Hours: 35 Time Type: Full time Pay Range: $23.30 - $32.30 per hour. Pay is based on experience, education, geography, and other factors. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. #J-18808-Ljbffr CVS Health