Analyst Tier II - Cadence Enterprise Scheduling & Prelude Registration - MUST Have Cadence & Prelude Certifications

Reports to: Director of Business Applications

Status: Full Time

Summary:

These analysts ensure patients can be scheduled and registered seamlessly. They support pre-visit workflows that are critical for access, front-office operations, and downstream clinical and billing workflows. Will also be responsible for maintaining provider networks and subgroups.

Key Activities

• Design and configure appointment scheduling templates and rules in Cadence
• Set up patient registration and insurance workflows in Prelude
• Partner with access center and front desk teams to optimize workflows
• Implement tools to reduce no-shows, support pre-registration, and streamline check-in
• Monitor for eligibility, prior authorization, and real-time benefit validation

Key Competencies:

• Adaptability/Flexibility – Demonstrating flexibility with respect to changing end‐user business needs
• Critical thinking – The ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible
• Dependability – The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative – The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal Skills:
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• The ability to gain trust and establish effective relationships with Epic counterparts
• Learning – The ability and willingness to learn new software and systems
• Listening – Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem Solving – Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience – The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Qualifications:

Cadence and Prelude certification. 3-5 years experience.

Other Duties:

Please note that this job description is not designed to cover or contain a completely comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

Epic Implementation – Day in the Life:

During the implementation, Cadence and Prelude Analysts are deeply involved in configuring the Epic system to ensure seamless appointment scheduling and patient registration. Their day includes collaborating with access center teams, mapping out registration workflows, configuring scheduling templates, and validating insurance eligibility logic. Analysts also coordinate with clinical and revenue cycle stakeholders to ensure smooth pre-visit operations and successful end-to-end testing. Participation in Epic training and certification is a key part of this phase.

Post-Live – Day in the Life:

After go-live, analysts shift to system optimization and support. Daily work involves refining templates, adjusting scheduling rules, supporting front-desk operations, and resolving user tickets. They lead initiatives to improve patient access, reduce no-shows, and enhance check-in efficiency. The role remains dynamic, working closely with operational leaders to support evolving business needs.

Growth Opportunities:

In a rapidly expanding multi-specialty organization like ENTA, Cadence and Prelude analysts are instrumental in standardizing access workflows, enabling scalable and efficient patient registration and scheduling.