Business Systems Analyst - Technology Solutions

Business Systems Analyst - Technology Solutions

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Business Systems Analyst - Technology Solutions

Location

To Be Determined, Jacksonville, FL

Job Type

Appointed Employee

Job Number

2026-07092

Department

TECHNOLOGY SOLUTIONS

Opening Date

05/08/2026

Closing Date

6/8/2026 11:59 PM Eastern

• Description

• Benefits

• Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

The Technology Solutions Department is actively seeking a Business Systems Analyst.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

This position reports to the Business Analysis (BA) and Quality Assurance (QA) Manager and is responsible for analyzing the business needs of their clients and stakeholders to clarify business problems and propose solutions. Within the Project Lifecycle, the Business Systems Analyst performs a liaison function between the business clients and the Information Technologies Division (ITD). Elicits business requirements and business rules, documents processes, activities, tasks, procedures, and analyzes, communications and validates them as input into process optimization and technology solution definition.

Examples of Work

Primary responsibilities include the following:

• Conducts analysis of business requests under direction of the Senior/Lead Business Systems Analyst or Project Manager. Elicits business requirements, system requirements and business rules in addition to documenting business processes.

• Identifies processes appropriate for process improvements and process re-engineering.

• Creates process diagrams and descriptions for as-is and to-be processes.

• Participates in Joint Application Requirements (JAR) and Joint Application Design (JAD) sessions for business requests.

• Lead JAR/JAD sessions for small projects or one or more sprints within larger projects.

• Creates functional specification documents, drafting use cases and specifications reviewed by Senior/Lead Business Systems Analyst or Project Manager and applies concepts of Unified Modeling Language (UML).

• Documents business requirements and business rules identified by business partners and stakeholders.

• Develops Requests for Information (RFI) and Requests for Proposals (RFP) for smaller projects and documents evaluation results. Assists Senior/Lead in the development of RFI and RFP for larger/complex systems.

• Reports progress on assigned tasks in the work breakdown structure (WBS) to Lead Business Systems Analyst, Project Manager, or Project Lead.

• Assists with defining and developing Quality Assurance test scripts; may assist with QA testing.

• Documents meeting minutes and action items from JAR, JAD, or other meetings.

• Follows up on action items assigned and reports results and status to the Project Manager or Lead Business Systems Analyst on the project.

• Performs other duties as required and related to SDLM.

Open Requirements/Supplemental Information

• Five (5) years of education and/or experience in the field of Computer Science or related field.

• With at least three (3) years of Business Systems Analysis work experience. Two of the three years must be at the Associate level.

• Must be self-motivated and able to multitask, prioritize, and manage time efficiently.

• Strong communication skills both verbal and written are required.

• Excellent MS Office Suite skills including Excel, Word, PowerPoint, and Visio are required.

• Working knowledge of Project Management Tools such as MS Project or Primavera.

• Working knowledge of SharePoint and/or other content management solutions.

Licensing/Certification/Registration:

• A valid driver's license is required prior to appointment and must be maintained during employment in this class.

• Must qualify for prior to appointment, obtain and maintain during employment in this class City of Jacksonville Public Driver Certification.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at A resume is required with your application. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “View email address on click.appcast.io” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded the veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: View email address on click.appcast.io

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes

• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes

• No

03

This position is located in an office and is not a remote location.

• I have read and understand the above statement.

04

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

05

Do you have five (5) years of education and/or experience in the field of Computer Science or related field?

• Yes

• No

06

Provide a detailed description (at least 3-4 complete sentences) of your experience.

07

Indicate the organization(s) you worked for where you gained this experience.

08

If you answered "yes" to question #5, do you have at least three (3) years of Business Systems Analysis work experience. Two of the three years must be at the Associate level

• Yes

• No

09

Provide a detailed description (at least 3-4 complete sentences) of your experience.

10

Indicate the organization(s) you worked for where you gained this experience.

11

You must be self-motivated and able to multitask, prioritize, and manage time efficiently. Do you possess this skill?

• Yes

• No

12

It is required for you to have strong communication skills both verbal and written. Do you possess such communication skills?

• Yes

• No

13

It is required that you have excellent MS Office Suite skills including Excel, Word, PowerPoint, and Visio. Do have this skill set?

• Yes

• No

14

Do you have working knowledge of Project Management Tools such as MS Project or Primavera?

• Yes

• No

15

Do you have working knowledge of SharePoint and/or other content management solutions?

• Yes

• No

16

If you have a State of FL license, does your license currently have one or more of these restrictions?

• C or 1 - Business Purpose Only

• D or H - Employment Purposes

• P or 2 – Probation Interlock Device

• S or I – Other Restriction

• Two or more of these restrictions.

• I have an out of state license.

• None of the above.

17

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

• FL Class A Commercial Driver License (CDL)

• FL Class B Commercial Driver License (CDL)

• FL Class C Commercial Driver License (CDL)

• FL Class E Driver License

• GA Standard Driver's License

• GA Class A Commercial Driver's License (CDL)

• GA Class B Commercial Driver's License (CDL)

• GA Class C Commercial Driver's License (CDL)

• License from another State.

• Learner Permit

• My license is currently invalid.

• I do not possess any type of Driver's License.

18

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

• Yes

• No

19

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

• Yes

• No

20

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

• Yes

• No

21

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

• Yes, the City of Jacksonville has my consent to check my driver's license.

• No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

• I do not possess a valid driver's license.

22

Provide your full Driver's License or Identification number. For out of state license, please include the state. PLEASE NOTE: Florida driver’s license numbers are changing. Provide your most recently issued number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

23

A copy of your resume is required with your application. If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

24

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

• No, I am not claiming veterans preference and this does not apply to me.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

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