Recreation Supervisor

Recreation Supervisor

Full Salary Ranges: $66,879.97- $96,975.96 Annually

Anticipated Hiring Ranges: $66,879.97- $80,559.00 Annually

Why do I see two salary ranges?

The City of Greeley, in compliance with Colorado state law, includes a salary range for all positions posted. This law is intended to improve wage transparency. The City of Greeley, in support of wage transparency, posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the city anticipates making an offer). The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.

City of Greeley's Total Rewards The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.

Benefits: This position is eligible to benefits. Please view our benefits guide here.

Job Summary:

The Recreation Supervisor will be directly responsible for overseeing the operations and staff of the Family FunPlex and Recreation Center. The Recreation Supervisor will oversee multiple full-time staff including Recreation Coordinators, Customer Service Representatives, and between 60 and 180 part-time staff. The Recreation Supervisor will be responsible for overseeing risk management and emergency response practices; employee training, development, onboarding and ensuring quality customer service at assigned recreation facilities. The Recreation Supervisor also oversees membership sales, daily admissions, guest services and communication efforts. The Recreation Supervisor reports to one of the Recreation Managers.

Experience, Knowledge, Skills:

Minimum Requirements

• Bachelor's degree gained through a four-year college/university academic program or specialized technical training of equivalent length.
• Two to four (2-4) years' experience in related field including supervisory or management skills.
• Valid driver's license and good driving record.

Preferred

• Spanish/English bilingual.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of recreation practices, trends, issues, and demographics and implementing that knowledge into programing.
• Knowledge and experience in administrative practices and procedures related to planning, budgeting, scheduling, and coordinating recreational programs, efficient operation of facilities and equipment.
• Skill in negotiating program issues and operational requirements with personnel inside and outside the Department and City, as well as community organizations and participants.
• Preferred knowledge in the following software's: Microsoft 365, Amilia (Recreation Software), When to Work, Connect 2 Concepts, Oracle, Brightwheel and Survey Monkey.

Essential Job Duties:

• Personnel Management - Hire, train, supervise and evaluate Recreation Coordinators and Customer Service Representatives and ensure all other hourly employees are fulfilling expectations of their positions. Host regularly scheduled team meetings and training courses for full-time staff. Conduct individual staff meetings on a regular basis with direct reports focusing on professional development, goal setting, employee expectations and continual growth. Work closely with other Recreation Supervisors to ensure expectations such as recognition and discipline are consistent amongst staff and knowledge is shared between program and facility areas. Foster the development of special events, incentive programs, collaborative programs, and support staff when needed with the execution of events and programs. Provide quality customer service through the development of relationships with staff, participants, community members and various organizations.
• Facility and Risk Management - Serve as the point person for all operations within the Family FunPlex and Recreation facilities. This includes all communication and correspondence with any program or service taking place within the facility. Ensure facilities and programs are meeting local, state, and federal guidelines. Support reservation requests and facility scheduling. Partner with facilities staff to ensure building repairs are completed in a timely manner and all preventative maintenance occurs regularly. Assist with the oversight and coordination of capital improvement projects. Ensure standard operating procedures, risk management and emergency response plans, staff manuals, facility rules and regulations, memorandums of understanding, user agreements and all necessary forms are in place for the facility/program area and are updated on an annual basis. Train staff in risk management procedures and ensure all employees are demonstrating safe practices.
• Fiscal Management - Develop facility and program budgets. Oversee the purchase of furniture, fixtures, and equipment. Regularly review and report program and facility budgets to ensure expenditures and revenue align with the Greeley Recreation priorities and budget forecasts. Regularly update performance measures. Provide division updates for senior leadership and applicable boards/committees. Oversee payroll and timekeeping for facility and program staff.
• Membership/Customer Relations - Oversee membership and daily admission offerings at Recreation facilities. Provide quality customer service through the development of relationships with program participants, members, guests, local organizations and the community. Work with Communication and Engagement Department along with Greeley Recreation staff to develop a marketing and communication plan.
• Technology/Assessment - Utilize software and other tools for reporting purposes and ensure all staff are properly trained on the software. Support the development and administration of surveys and focus groups to gauge participant satisfaction levels, gather constructive feedback and acquire ideas for facility and program improvements. Assist with development and management of digital marketing efforts.
• Program Management - Work directly with the Communication and Engagement Department to ensure marketing materials, websites, and social media sites are updated with accurate information. Assist in the development of new and innovative recreation programs in a variety of categories based on community demand and needs.
• Communication: The Recreation Supervisor works closely with community partners, vendors/ contractors. The Recreation Supervisor establishes contracts with organizations and determines operation schedules and rental fees. The Recreation Supervisor develops Coordinator goals and priorities and ensure staff are continually operating with a growth mindset. The Recreation works collaboratively with 5 other Recreation Supervisors, working towards the strategic plan and division goals and objectives.
• Problem solving and decision-making: Work is defined by policies, principles, and departmental objectives. Policies, even though clearly defined, are less limiting than procedures. Principles are the underlying disciplines such as engineering, law, or accounting. There is choice in determining the process to accomplish the work. Limits are set by professional standards, available resources, and program objectives established by a higher management level. The general pattern, program, or system exists but must be individualized. The "what" is distinctly stated; the "how" is primarily determined by the incumbent's own judgment. Example(s): Resolving conflicts with employees, participants, and members.

Supervisor Responsibilities:

• Organize and delegate assignments to team members.
• Timekeeping and payroll processing.
• Hiring, training, motivating and coaching employees.
• Evaluate employee performance and goal setting.
• Hold employees accountable for assigned tasks and goals.
• Provide timely and constructive feedback and training opportunities.
• Provide training opportunities with a focus on employee development.
• Resolve conflicts and complaints.
• Analyzing information and processes and developing more effective or efficient processes.
• Establishing and achieving business and financial objectives.
• Ensure compliance with safety procedures.

Work Environment and Physical Requirements:

Work Environment:

• Work is primarily performed in an office environment.
• The City of Greeley has established a formal telework policy that allows eligible positions, in coordination with their department's management team, an opportunity to incorporate a component of remote work into their working schedule. This position will be eligible for consideration under the City's teleworks policy.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
• Vision enough to read computer keyboards, reference books and other written documents.
• Communication skills are sufficient to convey information to the public via telephone and in person.
• Manual dexterity is sufficient to accurately input, retrieve and verify work assignments.

Travel:

• Category A-Standard Local Travel: This position requires occasional local travel within