Supervisor - FNOL

Job Description

Job Description

A Day in the Life:

This role is responsible for the people and processes that support the reporting of claims from field locations and third parties, as well as the processing of these claims for referral to the Liability team or the Central Recovery Unit (CRU), where subrogation opportunities exist. The FNOL/CRU Supervisor must ensure and is accountable for the following: reporting incidents so claims are recorded accurately and in a timely manner; opening cases and determining handling in accordance with agreed procedures; processing claims by documenting damage costs, establishing liability, and initiating claims against the appropriate party when applicable; and obtaining relevant damage documentation and maintaining written communication with customers.

What You’ll Do:

• Ensure the quality and accuracy of data entry into Case Manager/FileNet. 
• Manage the handling of first-party claims to ensure all subrogation opportunities are identified and referred to the CRU within established deadlines. 
• Manage the process of identifying third-party claims and referring them to the Liability Office within agreed-upon timeframes. 
• Oversee the collections team to ensure targets are met and appropriate support is provided. 
• Create a formal communication structure with Hertz locations to provide feedback on the quality and timeliness of FNOL notifications and other critical issues. 
• Perform other ad hoc tasks, duties, and projects as required. 
• Control workflow and workloads within the team to maximize efficiency and productivity. 
• Set targets and priorities for the team and individual employees, and monitor, influence, and report on performance to ensure company and employee objectives are achieved. 
• Monitor attendance, vacation time, sick leave, and other personnel matters to ensure compliance with company policies, HR guidelines, and procedures. 
• Manage a self-audit program to ensure compliance with procedures, quality standards, and customer service expectations. 
• Recommend system and process improvements to enhance the work environment and increase operational efficiency. 

• Proactively communicate with internal and external customers to build strong professional credibility for the department. Conduct weekly team meetings to ensure the free flow of communication throughout the company.

   

What We’re Looking For:

• Insurance or collection background, Strong leadership and people management skills, professionalism, strong negotiation skills
• Bachelor Degree in Business and/or equivalent work experience
• Knowledge of insurance relating to Auto Damage (preferred).
• Fair Debt and Collection Act          
• State Statutes
• Strong Leadership Skills
• Process Excellence
• Time Management & Organization
• Excellent verbal and written communication skills.
• Able to manage multiple assignments
• Attention to detail
• Proficient in Microsoft Word and Excel.

• Prior Supervisory experience preferred

   

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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