Medical Customer Service Representative (Onsite)

About Us Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at About The Role Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care. Title: Medical Customer Service Representative Interviews & Start Date: Interviewing now through 7/3/2026 for 7/13/2026 start date Schedule: 8am - 6pm Eastern Time Zone, Monday – Friday Location: Onsite - 4135 S Stream Blvd Ste 400, Charlotte, NC 28217 Paid Training: 3 weeks Compensation: $16 - $18/hour base + performance incentives Key Responsibilities Helping patients understand financial responsibility in a helpful and non-threatening manner Taking inbound and making outbound calls to patients regarding outstanding balances Meeting or exceeding established metric goals Following established procedures to resolve patient account balances: Identifying consumer payment plans Utilizing call scripts provided Setting up consumer payments over the phone Documenting all conversations electronically on company and/or client systems Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable Providing information to Client Services as needed Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures Skills & Competencies Compassion Communication Problem-solving Teamwork Time management and sound decision‑making skills Required Qualifications 1 year of previous call center experience (In‑office or Remote) High School Diploma/GED Proficiency with PC‑based applications (Microsoft Outlook, Word, and Excel) Preferred Qualifications Experience in a fast‑paced environment Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA Experience with medical billing/claims processing Experience providing excellent customer service in a variety of situations, including those that escalate Employment Eligibility Candidates must be legally authorized to work in the United States at the time of hire The company does not provide employment visa sponsorship for this position As a condition of employment, a pre‑employment background check will be conducted What We Offer Comprehensive paid training Medical, dental, and vision insurance HSA and FSA available 401(k) with company match Paid Wellness Time and Holidays Employer paid life insurance and long‑term disability Internal growth opportunities Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. #J-18808-Ljbffr Meduit | Driving Revenue Cycle Performance