Facilities Supervisor

Join to apply for the Facilities Supervisor role at POP MART Overview This onsite role is out of our Los Angeles, CA office with travel to local retail locations. Opportunity Overview: We are seeking a proactive, detail-oriented Facilities Supervisor to join our growing Facility Team at POP MART Americas. As we continue to expand our retail footprint across North America and beyond, this position plays a critical role in maintaining our commitment to operational excellence, compliance, and responsive support for all stores. The Facility Supervisor will support daily maintenance coordination, vendor management, regulatory compliance, and the implementation of the Service Channel platform, while also providing critical after-hours and regional support. What You Will Do Facility Operations & Maintenance – Manage and monitor daily facility-related work orders across the entire store network. Coordinate resolution of urgent and after-hours issues, including weekends and holidays. Vendor and Invoice Management – Oversee vendor onboarding, credential verification (COI), and performance monitoring. Maintain clear records of vendor communication and service delivery. Compliance and Risk Management – Coordinate recurring compliance tasks such as fire inspections, HVAC preventive maintenance, OSHA standards, and mall-specific permits. Track and maintain documentation to ensure consistent compliance across all stores. Work directly with mall management and third-party inspectors for required certifications. Assist in vendor and store user training, compliance tracking, and operational troubleshooting. Provide data input, reporting, and process optimization within the system. Team and Coverage Support – Provide early-morning support to East Coast stores and weekend/holiday coverage on a rotating basis. Act as a liaison between Store Managers and the Facility Department for high-priority issues. What You Will Need 3–5 years of experience in facility management, operations, or retail support roles. Strong organizational skills and ability to manage multiple tasks across different time zones. Experience with facility service platforms (e.g., ServiceChannel) is a plus. Working knowledge of OSHA, HVAC, fire safety codes, and commercial maintenance practices. Proficiency in Microsoft Office and cloud-based work order or asset management systems. Excellent communication and interpersonal skills. Bilingual in English and Spanish. Driver’s License for local travel. Physical Requirements Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment. Must be able to occasionally lift or move items weighing up to 25 pounds. What We Offer Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc. Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge. Career development: we work with you to advance your career through short-term assignments, and new experiences, etc. Pay Rate: $80,000 - $85,000/a year Pay Transparency Commitment POP MART is committed to fair and equitable compensation practices across all locations and job types. In accordance with laws in states such as California, Colorado, New York, Illinois, and others, POP MART provides the pay range for all advertised positions. The listed compensation reflects the minimum and maximum base salary or hourly rate that POP MART reasonably expects to pay for the role. Final compensation may vary based on factors such as experience, skills, and location. We are committed to equitable pay practices and maintaining wage records for all roles as required. We also provide a comprehensive benefits package, including health insurance, 401(k), paid time off, and family leave. The job description is not intended to be a comprehensive list of the duties, responsibilities, and requirements of the position. Any duties, responsibilities, and requirements may change without notice. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially. ***As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. Get notified about new Facilities Supervisor jobs in Los Angeles, CA . #J-18808-Ljbffr