Lead Service Writer

Job Description

Job Description

Description:

Lead Service Writer

Job Type: Full-Time
Location: 1520 9th Ave SW, Forest Lake, MN 55025

Salary: $63,000-$70,000 / annually based on experience

Jusczak Repair is seeking a reliable and detail-oriented Lead Service Writer to join our family-owned and operated truck and trailer repair shop. This role is the primary point of contact between customers and the shop, responsible for accurately capturing repair needs, coordinating with technicians, and ensuring a smooth workflow from check-in to completion.

The ideal candidate understands the trucking industry, communicates clearly, and can keep jobs organized in a fast-paced environment.

· Greet customers and drivers professionally in person and over the phone

· Open and manage repair orders (ROs) with accurate customer and vehicle information

· Clearly document customer concerns and relay them to technicians

· Provide estimates for repairs, parts, and labor

· Communicate repair status updates to customers throughout the process

· Coordinate workflow between technicians, parts department, and management

· Review completed work orders for accuracy and completeness

· Process invoices and handle billing/payment transactions

· Maintain organized records of service history and documentation

· Assist with scheduling jobs and managing shop capacity

· Handle warranty claims and vendor communication when needed

· Knowledge of heavy-duty trucks, trailers, and diesel repair

· Strong communication and customer service skills

· Ability to multitask and stay organized in a busy shop environment

· Basic computer skills (shop management software experience is preferred)

· Ability to read and understand repair orders, parts, and labor breakdowns

· High school diploma or equivalent

· Experience with fleet accounts and commercial customers

· Familiarity with estimating software and parts lookup systems

· Understanding of DOT inspections and compliance

Work Environment

· Works directly with shop operations manager to effectively streamline shop operations

· Participates and seeks out industry focused continued education

· Supports operations in company subsidiaries, as needed

· Frequent interaction with drivers, technicians, office staff, and vendors

· Combination of office and shop floor exposure

· Competitive salary (based on experience)

· 401(k) with 3% employer match (traditional & Roth options)

· Health insurance (50% employer paid premiums)

· HSA

· Dental, Vision, and Life ($25,000) insurance (100% employer paid premiums)

· PTO / Paid holidays

· Opportunities for growth and leadership development within the company

We are a growing truck and trailer repair shop focused on quality work, strong customer relationships, and keeping fleets moving. We value team members who take ownership, communicate well, and contribute to a positive shop culture.