AI Implementation Specialist

AI Automation Specialist

At BCM One, we power global business connectivity through industry-leading voice, data, and managed network solutions. As we continue to invest in innovation, we are expanding our AI Automation capabilities to help customers transform how they communicate and serve their own clients.

As part of that investment, we are excited to add an AI Automation Specialist to our Operations Implementation team. This is a hands-on, customer-facing role focused on designing, building, and deploying AI-powered communication agents. You will work directly with customers to translate their needs into practical AI solutions while collaborating closely with internal teams to ensure successful delivery. This role is ideal for someone who is curious, technically inclined, comfortable working with customers, and excited to grow their skills in AI and automation.

Work Locations:

This is a hybrid position based out of one of the following office locations: Grand Rapids or Blue Bell with an expectation of 2 days per week in the office. This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.

Hours:

8AM - 5PM EST time

Travel:

Approximately 5% travel, primarily for training purposes.

What You Will Do:

• Work directly with customers to understand their communication automation needs and translate requirements into AI agent configurations.
• Design, build, test, and deploy AI-powered communication agents using BCM One's AI platforms.
• Create and refine prompts to ensure AI agents deliver accurate, helpful, and brand-appropriate responses.
• Conduct customer training sessions and create clear documentation to support adoption and ongoing use.
• Troubleshoot and resolve technical issues during implementation and post-deployment.
• Build and contribute to a library of reusable AI templates and best practices.
• Participate in team meetings, share learnings, and support continuous improvement of AI implementation processes.

What You Will Need:

• Bachelor's degree in Computer Science, Information Technology, Communications, or a related field, or equivalent hands-on experience. Recent graduates are welcome.
• Experience configuring AI agents, chatbots, or automation workflows, through professional, academic, internship, or personal projects.
• Basic understanding of AI and natural language processing concepts and how they impact customer experience.
• Strong written communication skills, especially in creating clear and effective AI prompts.
• Comfort working directly with customers and explaining technical concepts in simple, approachable terms.
• Curiosity and problem-solving skills, with the ability to ask thoughtful questions and troubleshoot issues independently.
• A self-starter mindset with strong ownership of tasks from start to finish.
• Willingness and ability to learn new tools, platforms, and technologies quickly through hands-on experience and training

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference. And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
• FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.