Customer Service Associate

Job Description

Job Description

Reporting to the Thrift Shoppe & Volunteer Manager, the Customer Service Associate is responsible for providing excellent customer service to thrift shoppe customers, providing accurate cashier services, and ensuring a positive shopping experience while promoting the mission of Gulfside Hospice.

EDUCATION AND QUALIFICATIONS:

• High School Diploma/GED required
• Minimum of 1 year cashier and customer service experience preferred
• Experience in a thrift or consignment shop preferred
• Open and flexible availability to meet the business needs and reliable transportation

ESSENTIAL JOB RESPONSIBILITIES:  

• Provide cashier service to customers by utilizing a cash register, POS and/or credit card terminal.
• Welcome and engage with customers as they enter the shoppe and respond to customer inquiries.
• Provide excellent interaction and customer service to customers, co-workers, and volunteers both in shoppe and over the phone.
• Straighten and restock the racks and shelves throughout the shift, after opening and after closing.
• Ensure fitting room returns and /or go-backs are returned to their proper department at end of shift.
• Enroll customers in Thrifty’s loyalty program and maintain a round up rate of 50%.
• Assist in other areas of thrift shoppe when necessary, including at other thrift shoppe locations.
• This position will occasionally require working during non-operating store hours and holidays, which may include restocking days and promotional evening and weekend events.