Operations Manager - Lake Tahoe

Job Description

AT A GLANCE

• Location: South Lake Tahoe, CA (on-site, no travel required)
• Property: High-volume resort valet operation - up to 500 cars/day at peak
• Team: ~30 employees, all direct reports
• Reports To: Area Director of Operations
• Comp: Competitive base salary + quarterly performance bonus
• Relocation: Assistance available for the right candidate
• Timeline: Immediate - ASAP hire
• Growth Path: Area Operations role as company expands in the Tahoe market

THE OPPORTUNITY
This is a rare find in the parking world: a single-property operation with the complexity and prestige of a much larger role. You'll be the sole leader on the ground at a high-profile resort property on the California/Nevada state line - managing a fully valet-only operation for a well-recognized hospitality brand, interfacing directly with hotel leadership, and building the kind of client relationship that defines long-term account success.

There's no nearby corporate office looking over your shoulder. You run the operation. The upside is real autonomy, a strong platform to grow from, and a company that wants to expand its Lake Tahoe footprint - with you at the center of it.

The client is a family-owned parking operator with nearly 70 years in the industry. No private equity. Long-tenured leadership. A culture built on service and stability, not quarterly targets. This is a company where strong operators build real careers.


WHAT YOU'LL DO

You'll own all aspects of the operation - from the daily drive to the client relationship to the financial performance of the account.

Operations & Financial Performance

• Oversee all day-to-day valet operations for a high-volume resort property
• Own the P&L - budget development, revenue monitoring, variance management, and monthly reporting
• Manage timekeeping, scheduling, and payroll to ensure accuracy and compliance
• Monitor revenue control measures and implement operational improvements

Team Leadership

• Lead, develop, and hold accountable a team of ~30 direct-report employees
• Train staff to Forbes 5-star service standards
• Build a strong team culture - mentor high-potential employees and identify candidates for promotion
• Manage all HR matters in coordination with the HR department

Client Relationship Management

• Serve as the primary point of contact for the hotel management team
• Participate in hotel leadership meetings and communicate proactively on occupancy, events, and staffing impacts
• Anticipate and resolve guest issues before they escalate
• Act as a professional advisor and extension of the hotel leadership team

Compliance & Safety

• Ensure full compliance with California employment law - meal and rest breaks, wage requirements, documentation standards
• Enforce all safety policies and procedures; report and minimize claims
• Maintain audit controls and inventory management

WHAT WE'RE LOOKING FOR

Must-Haves

• Direct valet or parking operations experience - hotel and hospitality background strongly preferred
• Proven people management experience with hourly, high-volume workforces (20-50+ employees)
• California employment law familiarity - you know the rules and you take compliance seriously
• Strong floor presence - you're comfortable in the operation, not just behind a desk
• Client relationship skills - you can hold your own in a room with hotel GMs and ownership groups
• Resourcefulness and autonomy - you're comfortable making decisions without a local support structure

Strong Preferences

• Experience in a seasonal, resort, or ski town environment - you understand flex staffing and transient workforce management
• Familiarity with valet technology platforms
• Located in or willing to relocate to the Lake Tahoe area (relocation assistance available)

Education & Credentials

• Bachelor's degree in management or related field preferred - not required with equivalent experience
• 2-3 years of parking or valet operations experience plus 2-3 years of supervisory experience
• Valid driver's license with clean record; manual transmission experience required