Technical Support Engineer

Job Description

Insight Global is seeking a Support Engineer III to support chemical treatment programs within a customer's pulp and paper manufacturing environment. This role is highly hands-on and responsible for maintaining chemical feed systems, conducting testing, monitoring process performance, troubleshooting equipment issues, and supporting continuous improvement initiatives across the mill.

The ideal candidate combines strong technical and mechanical aptitude with a chemical engineering mindset and enjoys working in a plant environment. This individual will work closely with mill personnel, technicians, and customer stakeholders to ensure treatment programs are operating efficiently, safely, and effectively.

This role also offers a defined growth path into future Site Manager and customer-facing account leadership opportunities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

3–5 years of experience within a manufacturing, process engineering, chemical treatment, or industrial operations environment.

Bachelor's degree in:

Chemical Engineering

Chemistry

Paper Science

Environmental Engineering

Related technical discipline

Experience working in a pulp and paper manufacturing environment.

Strong understanding of industrial chemical treatment systems and plant operations.

Experience supporting, troubleshooting, or maintaining:

Pumps

Chemical feed systems

Feed skids

Dosing systems

Process equipment

Experience reviewing process data and operating conditions to identify performance issues.

Ability to conduct routine and non-routine chemical testing and interpret results.

Mechanical aptitude and hands-on troubleshooting experience.

Experience managing chemical inventory, transfers, and onsite chemical handling.

Strong problem-solving skills and ability to identify and resolve issues independently.

Strong communication skills and ability to work effectively with operations teams, technicians, and customers.

Willingness to work onsite in a mill environment and perform field-based work. Water treatment experience

Eagerness to take on a sales or customer facing role