Business Service Officer

POSITION SUMMARY

The Business Services Officer (BDSO) serves as the primary relationship manager for Hercules First Federal Credit Union’s business and high-balance deposit members. This role is responsible for both growing the credit union’s membership base and deepening relationships with existing accounts. The BDSO functions as a trusted advisor to business owners and operators — understanding their operational needs and recommending the right combination of deposit accounts, cash management tools, merchant services, payroll solutions, and other business-facing products. Though business lending is handled by a separate lending team; the BDSO partners closely on referrals and joint member relationships.

ESSENTIAL DUTIES & RESPONSIBILITIES

Business Relationship Management Serve as the primary point of contact for business member accounts and services, providing proactive, high-touch experience to ensure smooth and effective on-boarding of new business and high balance members. Conduct periodic business reviews with members to assess evolving needs and identify opportunities to deepen the relationship. Respond to member inquiries, resolve issues, and coordinate internal resources to deliver timely solutions. Maintain accurate relationship notes and account activity records in the credit union system. Business Development & Membership Growth Identify and pursue opportunities to onboard new business members through referrals, community outreach, and networking. Represent Hercules at local business events, chambers of commerce, and community organizations. Collaborate with branch staff and the lending team to generate and receive cross-referrals. Track pipeline activity and report on new business membership growth to the VP of Lending Branch Support & Member Onboarding Serve as the subject matter expert and primary resource for branch staff when onboarding new businesses and high value members. Assist branches in completing business account opening documentation accurately, including entity verification, beneficial ownership, and required disclosures. Provide training and ongoing coaching to branch personnel on business membership eligibility, account types, and service offerings. Conduct joint onboarding appointments with branch staff for complex or high-value business relationships. Business Deposit & Cash Management Services Open and service business checking, savings, money market, and certificate accounts in accordance with Hercules policy and BSA/AML requirements Present and onboard business members to cash management tools including ACH origination, wire transfers, remote deposit capture (RDC), and online/mobile banking. Facilitate merchant services and payroll processing partnerships, coordinating with third-party vendors as applicable. Compliance & Documentation Ensure all business account openings comply with BSA/AML requirements including beneficial ownership (CDD/EDD) rules and OFAC screening. Maintain current knowledge of NCUA member business services regulations and applicable Hercules policies and procedures. Complete required documentation accurately and on time; support internal audit and exam readiness Collaboration & Internal Partnership Partner with the business lending team on joint member relationships; provide warm referrals for loan needs. Work with marketing on business-focused campaigns, promotions, and member communications.

QUALIFICATIONS

Required Bachelor's degree in business administration, accounting or equivalent work experience. 2–5 years of experience in a business banking, commercial deposit, or member business services role at a credit union, bank, or financial institution. Working knowledge of business deposit products, cash management services, and merchant/payroll service offerings. Familiarity with BSA/AML compliance requirements, including beneficial ownership rules. Working knowledge of cash flow tools and methods as well as underwriting for risk management related to deposit and business accounts/services. Strong interpersonal and relationship-building skills with the ability to engage business owners and other high value members confidently. Self-motivated with the ability to manage a portfolio of relationships and prioritize independently. Proficiency in Microsoft Office; comfortable learning new core banking or CRM systems. #J-18808-Ljbffr Hercules First Federal Credit Union