Nursery & Landscape Site Manager

Job Description

Job Description

Description:

The Site Manager is responsible for the overall leadership, operational performance, profitability, safety, customer service, and team development of the distribution center or nursery location. This position provides direct leadership to site employees and is accountable for ensuring efficient operations, exceptional customer experiences, inventory accuracy, regulatory compliance, and achievement of business objectives.

While responsibilities may be delegated to members of the management team, the Site Manager retains ultimate accountability for all site operations, employee performance, safety standards, and financial results.

Essential Duties and Responsibilities
Leadership & Team Development

• Recruit, hire, develop, coach, and retain a high-performing team in partnership with Human Resources.
• Provide day-to-day leadership, direction, and performance management to all site employees.
• Mentor and develop Assistant Managers, Supervisors, and Management Trainees to prepare them for future leadership opportunities.
• Foster a culture of accountability, collaboration, engagement, and continuous improvement.
• Ensure compliance with company policies, procedures, and employment practices.
• Partner with Human Resources regarding employee relations matters, workplace investigations, performance management, disciplinary actions, leaves of absence, workplace injuries, and staffing changes.
• Communicate personnel updates promptly, including new hires, terminations, promotions, transfers, and other employment-related matters.

Operations Management

• Oversee all daily operations to ensure efficient workflows, superior customer service, and operational excellence.
• Establish and maintain operating procedures that support company standards and business objectives.
• Ensure products, materials, and merchandise are properly received, displayed, stocked, priced, and maintained.
• Monitor site performance and implement process improvements to maximize productivity and efficiency.
• Resolve customer concerns quickly and professionally while promoting a positive customer experience.
• Maintain accurate operational records and ensure timely completion of required reporting.

Financial Accountability

• Manage site performance to achieve sales, gross margin, profitability, and budgetary goals.
• Monitor operating expenses and identify opportunities to improve financial performance.
• Review sales, inventory, receiving, and financial reports to ensure accuracy and identify operational trends.
• Approve pricing adjustments, special quotations, markdowns, and inventory disposition decisions within company guidelines.
• Partner with regional and corporate leadership to develop action plans that support business growth and operational efficiency.

Inventory Management

• Maintain accurate inventory levels to support sales demand while minimizing shrinkage and excess inventory.
• Conduct inventory reviews, cycle counts, spot checks, and reconciliation activities to ensure inventory accuracy.
• Forecast seasonal inventory and product requirements to support peak selling periods.
• Monitor inventory turnover and implement strategies to maximize product quality and profitability.
• Ensure proper storage, handling, and maintenance of all inventory and materials.

Safety & Compliance

• Promote and maintain a safe, clean, and organized work environment for employees, customers, and visitors.
• Ensure compliance with all company safety programs, OSHA standards, and applicable federal, state, and local regulations.
• Investigate and report workplace injuries, vehicle accidents, customer incidents, and safety concerns in a timely manner.
• Conduct regular facility inspections and implement corrective actions as needed.
• Enforce company safety policies, personal protective equipment (PPE) requirements, and professional appearance standards.

Facility & Customer Experience

• Oversee the appearance, maintenance, and organization of all operational areas, including retail spaces, yards, greenhouses, warehouses, offices, roadways, and customer areas.
• Plan and implement merchandising, display, and facility layout improvements to support seasonal and business needs.
• Ensure the facility presents a professional image that reflects company standards and enhances the customer experience.
• Coordinate with corporate departments regarding marketing materials, promotions, operational supplies, and support resources.

Communication & Strategic Planning

• Maintain open communication with senior leadership regarding operational performance, staffing, equipment needs, facility conditions, and business opportunities.
• Monitor market trends, competitive activity, and customer feedback and provide recommendations that support business growth.
• Develop staffing and operational plans to effectively manage seasonal fluctuations and business demands.
• Lead and participate in meetings, training programs, and company initiatives.

Requirements:

• 5+ years of management experience in distribution, nursery operations, landscaping supply, horticulture, retail operations, warehouse operations, or a related industry preferred.
• Demonstrated ability to lead and develop teams in a fast-paced environment.
• Strong financial, inventory, and operational management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency with inventory management systems, Microsoft Office, and business reporting tools.
• Ability to work flexible schedules as business needs require.

Physical Requirements

• Ability to walk, stand, bend, lift, and move throughout indoor and outdoor work environments for extended periods.
• Ability to lift and carry up to 50 pounds, with or without reasonable accommodation.
• Ability to work in varying weather conditions and temperatures.