Senior Technical Services Analyst
$38 per hourTemporary
Kforce is working with a client in Cornelius, NC that is looking for a Senior Technical Services Analyst to join their team. This organization operates in a fast-paced, collaborative environment where innovation, problem-solving, and ownership are encouraged. Overview: The Senior Technical Services Analyst will support and enhance the technology ecosystem across multiple locations, acting as a key escalation point and owning core systems including booking, scheduling, POS, CRM, and reporting. This role focuses on resolving complex issues, identifying trends, driving root cause solutions, and improving workflows at scale. The ideal candidate enjoys solving problems, thinking systemically, and making a measurable impact through technology. Key Responsibilities:
- Own and support core platforms (booking, scheduling, POS, CRM, reporting)
- Serve as the escalation point for complex issues and lead root cause analysis
- Identify and improve inefficient workflows and processes at scale
- Enhance support through better tools, automation, and evolving strategies (including AI)
- Partner cross-functionally to align systems with business and operational needs
- Contribute to documentation, best practices, and overall support quality
- 3-5+ years of experience in Technical Support, Technical Operations, or Systems Support
- Hands-on experience with support workflows (ticketing systems, escalations, cross-functional resolution)
- Working knowledge of ITIL practices (incident, problem, and change management)
- Experience supporting business-critical systems (POS, CRM, scheduling/booking, reporting)
- Background in customer-facing or customer support environments
- Experience with tools such as Zendesk, Jira Service Management, or similar platforms
- Experience supporting multi-location or franchise-based business models
- Experience in fitness, wellness, lifestyle, or retail environments
Vacancy posted 2 days ago
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