Consumer Loans FLHS Operations Coordinator

First Merchants Bank is seeking a Consumer Loans FLHS Operations Coordinator to join our team! This position will support First Lien Heloc lending products and operations by coordinating product and process implementation, monitoring performance, assisting Third Party Originated (TPO) partners and lenders, maintaining procedures, and facilitating governance, vendor, and remediation activities. This position can be remote within our operational footprint.

• Coordinate the development, implementation, and post-launch support of approved new products, including related processes and procedures, to align with applicable policy, risk appetite, and established controls.
• Develop and deliver standardized management reporting on new product implementations, including deployment status, identified issues, and follow-up activities.
• Monitor post-launch loan production and operational performance to identify issues, trends, and opportunities for process or procedural adjustments.
• Coordinate onboarding and ongoing operational support for TPO partners and FLHS lenders, including the development of job aids and procedures, training, pipeline monitoring, and live operational support.
• Coordinate approved process-improvement initiatives across FLHS and partner functions, supporting implementation, documentation, communication, and adoption of process changes.
• Coordinate FLHS model governance activities, including required model risk management documentation, reviews, updates, and ongoing monitoring activities.
• Coordinate new-vendor approval activities and ongoing vendor reviews in accordance with established vendor management requirements.

Associates degree in a related field

~5+ years of experience in multiple facets or mortgage lending

Ability to communicate with customers, internal co-workers, vendors and other service providers in a timely and professional manner.

Base Pay PLUS Bonuses

• Medical, Dental and Vision Insurance
• Health Savings and Flexible Spending Accounts
• Paid Holidays
• Tuition Reimbursement

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

To enhance the financial wellness of the diverse communities we serve.

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We believe in the power of inclusion and belonging.