Field Service Engineer

Field Service Engineer (Mechanical/Electrical)Seeking a Field Service Engineer to ensure that equipment in the field performs to its intended design and meets or exceeds customer expectations. This role involves commissioning, testing, repairing, replacing, troubleshooting, modifying, and/or supervising equipment installations and operations at customer sites. The need for this work may originate from original contract scope, specific customer requests, or routine site visits.Field Service Engineers often serve as the sole company representative on-site, and customers rely on them to have the experience and know-how to resolve a wide range of technical and operational situations independently.Responsibilities:The Field Service Engineer must be able to:Assemble various sub-assemblies of heavy machinery into a fully working unitMove equipment into or out of a working position at a mine site, quarry, or similar locationPerform inspections on newly assembled machinery to ensure proper start-up operationConduct specific tests such as stall-tests, output feed size gradations, lubrication feed rate measurements, temperature monitoring, and current overload readingsPerform troubleshooting to identify the root cause of equipment issuesMonitor equipment performance in the field for opportunities to improve throughput, output product size, or the ability to handle difficult materials, and present improvement suggestions to the customer or internal design teamsRemove broken or damaged equipment and replace with new or repaired componentsProvide training and instruction to customer workforce on safe and effective maintenance practicesServe as the liaison between customer representatives on-site and the company, communicating and resolving issues professionallyDocument and report suggestions for design improvements as part of site reportingPerform all physical duties safely and professionally, either independently or alongside others, which may include:Use of heavy toolingMoving large or bulky parts manuallyWorking at heightsWorking in confined spacesWorking in extreme hot or cold environmentsWorking long shiftsTasks requiring a high level of dexterity and agilityPhysically strenuous workExtensive use of hand power toolsExtended or consecutive workdays when local skills/experience are limitedCollaborate with other engineering disciplines (electrical, civil, rigging, haulage) and customer production operatorsCommunicate with customer representatives at all levels on technical and engineering mattersBuild and strengthen customer relationships, including during challenging situationsPerform machine overhauls, including removal and replacement of:Shafts, track shoes, and wear componentsBearingsFluid couplingsGears and sealsElectro-mechanical and hydraulic drivesSupport limited sales-related duties, such as recommending maintenance contracts or identifying low spares inventoryTravel internationally on an extensive basis, including to locations where English may not be widely spoken, and independently manage situations to achieve successful outcomesPerform other duties as needed based on business requirementsQualifications:Strong mechanical and electrical troubleshooting backgroundExperience with heavy equipment, industrial machinery, hydraulics, or similar mechanical systemsComfortable with extensive travel, including internationallyStrong communication and customer relationship skillsAbility to work independently and take ownership of on-site outcomesWillingness to grow within a company investing in long-term developmentResumes can confidentially be sent to View email address on click.appcast.io. Applications will only be reviewed if accompanied by a resume. Applicants must be legally eligible to work and reside in the stated location. This position is required to be performed on-site.