Recovery & Support Specialist

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

As a Recovery & Support Specialist at TAL, you play a pivotal role in helping people reclaim their health, independence and confidence during some of life’s most challenging moments. By partnering closely with Claims teams, this role shapes meaningful recovery pathways that support sustainable return‑to‑health and return‑to‑work outcomes. Your impact extends beyond individual claims—strengthening capability, improving outcomes and reinforcing TAL’s commitment to doing the right thing for customers, every step of the way.

• Drive optimal recovery and return‑to‑work outcomes by shaping clear, evidence‑based strategies across IP and TPD claims.


• Partner with Claims teams and health practitioners to remove barriers and accelerate sustainable return‑to‑health outcomes for customers.


• Identify and intervene early on at‑risk claims to prevent prolonged recovery and improve overall claim duration and experience.


• Build Claims Consultant capability through coaching and guidance on medical, rehabilitation and return‑to‑work decision‑making.


• Ensure recovery services deliver value by influencing quality, alignment and performance of external providers.


• Strengthen best‑practice recovery approaches by collaborating with Health Services and contributing insights to Claims leadership.


• A strong allied health or rehabilitation background you use to support thoughtful, person‑centred recovery and return‑to‑work outcomes.


• A practical biopsychosocial mindset, enabling you to see the whole person and navigate complex barriers to recovery with confidence.


• Clear, empathetic communication skills that help you build trust, influence outcomes and engage diverse stakeholders.


• A collaborative, coaching‑oriented approach, with a genuine desire to share expertise and lift capability across teams.


• A customer‑first mindset and professional judgement, allowing you to work effectively within compensable environments while doing what’s right.

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 


• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 


• Reconciliation Advocates – Read our [Innovate Reconciliation Action Plan](


• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 


• Need adjustments during the recruitment process? Let our team know by getting in touch with us [here.](mailto:View email address on decentrajobs.com)—we’re here to support you.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.