Shift Leader

Pay transparency: Earn between $14.75 and $15.25 per hour plus digital tips. About the Position The Shift Leader leads and behaves according to Potbelly values. They manage and develop associates to execute outstanding product quality and customer service, build sales, and control costs for each shift. Responsibilities Lead team members on shifts, including efficient assignment of tasks while providing feedback. Ensure all security procedures are followed. Ensure back‑of‑the‑house procedural standards are met. Count drawers and follow proper daily cash handling procedures. Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently. Comply with health and safety standards for food, cleanliness, and safety. Restock food line, chips, and cooler. Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash. Operate cash register: handle, balance, and follow all cash handling procedures. Effectively handle customer complaints/issues. Other duties as assigned. Qualifications Friendly and customer‑service oriented. Strong written and verbal communication skills. Enjoy problem‑solving and working in a fast‑paced environment. Can manage potential allergens (peanuts, eggs, dairy, gluten, soy, seafood, shellfish). Can handle kitchen heat; knife skills are a plus. Must be at least 18 years old. Minimum of 1 year supervisory experience in a restaurant or retail environment preferred. Able to stand/walk for 8‑9 hours or as needed. Able to lift up to 10 pounds frequently and up to 50 pounds occasionally. Illinois applicants must become food safety certified within 30 days of employment. All Shift Leaders must be trained and pass a Food Safety Certification course (state or national certification as required). Benefits Competitive pay. Medical, Dental & Vision Insurance. Domestic Partnership Benefits. Paid Parental Leave. FSA and HSA with Employer Contribution. Commuter Benefit Program. Retirement Savings 401(k) with company match. Employee Assistance Program. Paid Time Off. Discount Program. Flexible Work Schedule. Career growth opportunities. Legal Statements At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need. We’re an equal‑opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state, or local law. #J-18808-Ljbffr Potbelly