Housing Placement Coordinator

Job Description

Job Description

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, unhoused and formerly unhoused adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram.

Located on the Upper East Side of Manhattan in the historic mixed-used Park Avenue Armory, Lenox Hill Neighborhood House’s Women’s Mental Health Shelter is a 24-hour program that addresses the critical issues facing 80 homeless women, age 45 and over, who have histories of mental illness. Through a comprehensive continuum of care and programming that includes social work services, medical, nursing and psychiatric care, specialized peer support, housing placement, benefits assistance, arts and recreation and food and nutrition programs, our talented, multi-disciplinary team which includes social workers, mental health clinicians, nurses, psychiatric providers, peer advocates and program assistants, help clients to transition from homelessness to permanent housing.

Reporting to the Senior Program Director, the Housing Placement Coordinator  is responsible for executing and implementing our highly individualized and holistic mental health model to help our clients obtain long-term mental health stability and secure permanent housing. Candidates must have a focus on community-based human services with a social justice lens and be dedicated to supporting our clients as they optimize their wellness and achieve permanent housing placements. The Housing Placement Coordinator  will have primary responsibility for coordinating and overseeing all aspects of housing placements for our clients across the entire housing lifecycle from time of intake to successful move out.

The Housing Placement Coordinator  will:

• Manage the housing process for all of our clients, including understanding and being aware of all housing options available to our clients, making recommendations on best fit and options available to each client, and ensuring completion and successful approval of housing applications, such as 2010E applications, and various housing vouchers including HPD Section 8 voucher, NYCHA Section 8 voucher, CityFHEPs vouchers, etc.
• Provide direct services to clients including assessments, case management, escorts, housing related support and educational groups, follow ups and referral to resources
• Maintain an active caseload of clients, completing needs assessments and biweekly Individualized Living Plans (ILPs), while providing case management and housing support to promote stability and permanent housing
• Coordinate the entire housing process and life cycle of clients from intake to stabilization to placement, including the completion of 2010E applications, voucher eligibility forms, housing applications, and successful housing interview participation
• Assist with treatment planning and implementation, case conferences, and weekly clinical and housing staff meetings in addition to collaborating effectively with on-site psychiatric and medical providers
• Assist clients to support their individual stability, obtain housing, and develop the skills and structure to ensure they are able to remain permanently housed
• Maintain and ensure the timely management of client records, housing packages, data collection, and project completion
• Liaise effectively and serve as point person with governmental partners, community- based landlords and other housing providers to track, monitor and implement successful housing outcomes for our clients
• Collaborate with Lenox Hill Neighborhood House’s staff from multiple departments and disciplines as well as other community-based partners to maximize support and program offerings
• Complete all other responsibilities and duties as assigned by the Director

Qualifications : The successful Housing Placement Coordinator  possesses a minimum of three years' experience working directly with clients in relevant fields, including homelessness, chronic mental illness, substance abuse, trauma, and/or residential services; and excellent oral and written communication and organizational skills. The ideal candidate possesses excellent emotional intelligence, along with leadership, engagement and interpersonal skills to effectively collaborate with a range of key stakeholders and community providers. Bachelor’s degree, with relevant experience in the field of homelessness services, behavioral health, substance use services or residential support preferred. Spanish fluency is ideal.

The Housing Placement Coordinator will be a compassionate, energetic, organized, and self-motivated leader. Given our 24/7 operating schedule and the expansive needs of our clients, the Housing Placement Coordinator must be flexible and available to support program operations as needed.

The position will follow a full-time Sunday through Thursday, 9:00 AM–5:00 PM schedule, with one late day per week from 11:00 AM–7:00 PM . The Housing Placement Coordinator will also participate in the on-call rotation and may be expected to provide operational support when coverage needs arise.

Salary: $70,000 annually

What We Offer

• Comprehensive health insurance choices for staff and their families
• Extensive paid time off – 25 days’ vacation time; 12 holidays; and substantial sick time
• Matching contributions to Retirement Plan
• Wonderful paid parental leave policy for all staff
• Professional Development Opportunities – conferences, trainings, lectures and more
• Free Life Insurance – 3x annual salary
• Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
• Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
• We like to have fun! Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more.
• State-of-the Art Fitness Center, Gym and Swimming Pool
• PSLF (Public Service Loan Forgiveness) Eligible Employer
• The best colleagues in New York!

All individuals, as a condition for employment by Lenox Hill Neighborhood House, are required to undergo a pre-employment background check. Certain positions require more extensive background checks to comply with applicable laws.

At Lenox Hill Neighborhood House we value respect, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.