Field Service Operations Lead

• Manage Southern Field Service (FS) Division
• Coordinate daily staffing/dispatch with FS technicians (copy executive & sales teams)
• Open WO’s for jobs
• Accurately document customer information, including equipment details, issues, and requested services
• Monitor service progress and follow up with technicians to ensure timely completion of work orders
• Review completed work orders for accuracy, ensuring that all services performed are properly documented, including labor hours, parts used, and any additional charges
• Help purchasing team source parts for jobs as needed
• Make sure technicians have proper tools, equipment & support to get jobs done
• Make sure technicians and parts reach the proper destination for the jobs
• Calculate and prepare detailed service invoices, ensuring accuracy of billing information and adherence to company pricing policies
• Add assets to Manager+ for customers
• Review & approve payroll
• Conduct weekly calls with all FS Sites to keep them up to date on WO’s & Invoicing
• Monitor equipment hours for services & maintenance on customer & rental equipment
• Complete end of the month CID reports for all rental equipment
• Communicate with customers in a professional and courteous manner, understanding their service needs and addressing any concerns or questions
• Maintain accurate and organized service records, both in physical and electronic formats, ensuring easy retrieval and compliance with company policies
• Assist South Region Service Manager with oversight of Memphis Shop
• Assist in managing inventory levels for service parts and supplies, ensuring availability and timely replenishment
• Process customer payments, either in person or through electronic systems, and provide receipts as necessary
• Performs other related duties as assigned

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