Legal Intake Specialist

A person calling a criminal defense firm may be anxious, overwhelmed, or unsure what to do next. Your ability to listen, ask thoughtful questions, and explain the next step can make that first conversation easier. The Botnick Law Firm is seeking an Intake Specialist to guide prospective clients from their first inquiry through consultation and the decision to hire our firm. You will gather information, coordinate attorney consultations, follow up on engagement agreements and initial payments, and keep our intake process moving. We are looking for someone who combines compassion with initiative. You should be comfortable discussing the hiring process and fees, reaching back out when someone has not responded, and keeping track of details across multiple inquiries. Our attorneys handle legal advice and case strategy; you help people connect with them and understand how to get started. What Success Looks Like Prospective clients feel heard and know their next step. Attorneys receive complete consultation information. Follow-ups happen on time, lead records stay accurate, and leadership can see where inquiries stand and how they become clients. Our Core Values Responsibility : Take ownership of each inquiry and follow through on commitments. Dignity : Treat every caller and teammate with patience and respect, without judgment. Quality : Keep accurate records, communicate clearly, and pay attention to details. Teamwork : Share information and coordinate with attorneys and staff so people receive consistent support. Benefits PTO Sick time Floating holidays Health insurance HSA 401(k) Eligibility for firm performance bonuses #J-18808-Ljbffr The Botnick Law Firm, LLC