Senior Identity and Access Analyst

Responsible for the day-to-day administration of user identities as they relate to access and authorization. Manages user account and access permissions across multiple applications and operating systems. Create, modify and remove accounts in accordance with Gulfstream policy. Create folders and security groups. Provide permissions based on current Standard Operating Procedures and Security Policies. Manage Points of Contact (POCs) for all shared network folders. Standardize shared network resources per requirements. Works closely with Information Security Operations to ensure all permissions granted have necessary approval and documentation. Grant and remove local admin and super user rights per approved request. Maintain accurate and current data on each user group and resource focusing on owners and POCs. Create new directories with appropriate security permissions per customer requests. Assist in developing standard operating procedures for identity and access management. Perform development and maintenance of Knowledge Base for account maintenance processes. Work with configuration management and ITSM tools team to audit AD data against CMDB data, address discrepancies, and maintain integrity of the data. Requirements 3 years of experience in related IT field. Bachelor's Degree or equivalent combination of education and experience. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. Working knowledge of Active Directory. Working knowledge of ITIL processes (Service Desk, Incident, Problem, and Change Management). ITIL V3 Foundation certification preferred. Good understanding of Information Security Standards. Demonstrated knowledge and skills operating directory systems in a complex global organization. Working knowledge of ITSM ticketing tool sets (Remedy or ServiceNow preferred). Good understanding of single sign-on solutions. Basic understanding of LDAP. Working knowledge of enterprise level applications running across multiple platforms. Analytical troubleshooting and root cause analysis. Working knowledge of Microsoft Windows and MacOS, SharePoint/Office 365, Cisco WebEx and SCCM Remote Control Viewer. Must be able to read, write, speak, and understand the English language. #J-18808-Ljbffr