Fire Systems Project Lead - Operations & Delivery

Fire Project Manager (SWC - Operations)
POSITION OVERVIEW
The Project Manager is responsible for planning, organizing, directing, and controlling all project activities to ensure effective and profitable project delivery. A primary focus is placed on proactive customer communication, ensuring customer satisfaction throughout the project lifecycle, and delivering solutions that meet or exceed client expectations. This role supervises labor and sub-contractors and utilizes financial reports, contracts, and management tools to drive project success. The Project Manager is also responsible for developing employees, managing quality, and ensuring that all customer and project requirements are met.
KEY DUTIES & RESPONSIBILITIES
Project Planning & Delivery
Develop comprehensive project plans and schedules for engineering, installation, and subcontracting activities, ensuring alignment with customer requirements and expectations.
Maintains up-to-date job plans and specifications, collaborating with engineering teams during design and drafting phases.
Coordinates procurement and ensures timely delivery of all materials, supplies, and services.
Prepares, manages, and executes detailed project installation plans, regularly updating customers on progress and addressing any changes to scope, schedule, or deliverables.
Implements and communicates agreed-upon changes to project scope with all stakeholders, ensuring transparency and customer buy-in.
Maintains construction schedules, coordinates with other trades, and selects and monitors subcontractor performance to uphold quality and client standards.
Keeps all project stakeholders, especially customers, informed of project status, issues, and resolutions through regular updates and documented communications.
Maintains comprehensive digital records for all aspects of the project, facilitating clear communication and accountability.
Customer Communication & Satisfaction
Champions a customer-centric approach, acting as the primary point of contact for clients throughout the project lifecycle.
Establishes and nurtures strong relationships with client decisionmakers, understanding their priorities and proactively addressing concerns.
Conducts regular site walks with customers, providing clear, documented updates on project status, installation quality, and next steps.
Implements a robust quality assurance program designed to continuously improve customer satisfaction and project outcomes.
Ensure prompt response to customer inquiries, feedback, and change requests, always maintaining a professional and solutions-oriented demeanor.
Drives customer satisfaction by ensuring projects are completed on time, within scope, and to agreed quality standards.
Project Financial Management & Reporting
Monitors job status and controls job costs through detailed analysis of labor, material, and resource requirements.
Provides accurate and timely data for monthly resource allocation and job billing.
Utilizes management tools to identify and resolve project issues, ensuring financial targets and customer satisfaction goals are met.
Reviews and approves timecards, estimates, and job performance metrics to ensure alignment with project objectives.
Team Development & Training
Fosters a culture of continuous improvement and customer focus among installation teams.
Organizes and delivers training on job concepts, installation procedures, and customer service best practices.
Encourages ongoing professional development through literature reviews and seminars.
Project Closeout & Handover
Oversee completion of As-Builts and ensure all project documentation is finalized.
Ensures all purchase orders are complete, warranty letters are issued, and jobs are handed over to service teams successfully.
Confirms that projects are 100% billed, all deliverables are met, and clients are satisfied with final outcomes.
Prepares comprehensive job closeout reports and facilitates a smooth transition for ongoing customer support and training.
SUPERVISORY DUTIES
Directly supervises installers, apprentices, and subcontractors, providing guidance and support to ensure high-quality project delivery and customer satisfaction.
MINIMUM QUALIFICATIONS
Knowledge:
High school diploma required; Associate's or Bachelor's degree preferred.
Project Management experience; PMP or IT Project+ certification desirable.
Relevant technical certifications (e.g., NICET, Edwards) preferred.
Skills & Abilities:
Minimum five years' experience in engineering and installation of low voltage or related systems.
Exceptional written and oral communication skills with a proven track record of engaging customers and ensuring their satisfaction.
Strong organizational, subcontracting, and financial management skills.
Experience with IT-related equipment and systems preferred.
PHYSICAL DEMANDS
Must be able to see, hear, speak, and write clearly to facilitate effective communication with employees and customers.
Manual dexterity required for equipment operation and occasional lifting.
WORK ENVIRONMENT
Team-oriented, professional work environment.
Office and site conditions typical of construction projects.

Job Description Notice: This job description summarizes the position's primary duties and requirements. It is not an employment contract or an exhaustive list of responsibilities. SWC reserves the right to modify job duties and assign other related responsibilities as business needs change, consistent with applicable law. Employees are expected to perform the essential functions of their positions, with or without reasonable accommodation. SWC considers and provides reasonable accommodation in accordance with applicable law.

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